Goldbricking (also called cyberloafing or cyberslacking) is the practice of doing less work than one is able to, while maintaining the appearance of working. The term originates from the confidence trick of applying a gold coating to a brick of worthless metal—while workers may appear industrious or productive on the surface, in reality they are less valuable.
A 1999 report estimated that in the United States, because human employees sometimes use internet access at work for non-work related activities, $1 billion a year of employers' computer-resource costs did not yield their desired profitability.[1] Additionally, instances of goldbricking increased markedly when broadband Internet connections became commonplace in workplaces. Before that, the slow speed of dial-up connections meant that spending work-time browsing on the Internet was rarely worthwhile.
Many firms deploy surveillance software to track employees' Internet activity in an effort to limit liability and to improve productivity.[2]
Goldbricking became a mainstream topic when Yahoo! announced in late February 2013 the banning of remote work: it had discovered that its remote workers were not logging into the corporate VPN often enough.[3]
Alternative views
editResearch has indicated that permitting employees to utilize computer resources for personal use actually increases productivity.[4] Moreover, a study by the National University of Singapore entitled Cyberloafing at the workplace: gain or drain on work? concluded that using the internet for personal use served the same purpose as a coffee break and helped workers concentrate and stay engaged.[5] Additionally, new research also shows that employees might use cyberloafing to cope with abusive and stressful conditions in the workplace when they perceive that they are being treated unfairly, disrespected, or given unreasonable deadlines.[6]
See also
editReferences
edit- ^ "Salon Technology | Cyberslacking epidemic". Archive.salon.com. 1999-11-24. Archived from the original on 2008-02-13. Retrieved 2009-05-18.
- ^ "The Old Joel on Software Forum – How much surveillance is too much?". Discuss.fogcreek.com. Archived from the original on 2008-10-05. Retrieved 2009-05-18.
- ^ Swisher, Kara (February 27, 2013). "CFO Goldman Says Mayer Regime Has Been Improving "Quality of Life" at Yahoo". AllThingsD.
The work-from-home debate has certainly exploded across the landscape this week, after an edict to eliminate the long-time employee policy at Yahoo, especially since most other Internet companies tout flexible work arrangements. [...] But, apparently, Mayer thinks Yahoos have abused the privilege — she noted at an employee meeting last week that VPN logs showed work-at-home staff did not sign on enough [...].
- ^ ""Cyberloafing" can be beneficial for employees". hcamag.com. 2013. Archived from the original on January 24, 2015.
- ^ Lim, Vivien K.G.; Chen, Don J.Q. (2012). "Cyberloafing at the workplace: Gain or drain on work?". Behaviour & Information Technology. 31 (4): 343–353. doi:10.1080/01449290903353054. S2CID 16556846.
- ^ Pindek, Shani; Krajcevska, Alexandra; Spector, Paul E. (2018-09-01). "Cyberloafing as a coping mechanism: Dealing with workplace boredom". Computers in Human Behavior. 86: 147–152. doi:10.1016/j.chb.2018.04.040. ISSN 0747-5632. S2CID 49483775.