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Clarabridge is an American software company. It was founded in 2005 in Reston, Virginia. Clarabridge offers customer experience software as a service (SaaS) using AI-powered text and speech analytics. The data typically used for analysis comes from social media (such as Facebook, Twitter, or review sites), call center notes, email, chats, and surveys. Using natural language processing and other patented technology,[1] the software is used in voice of the customer, customer experience management and customer feedback programs. Clarabridge was acquired by Qualtrics in October 2021.
| Company type | Private |
|---|---|
| Industry | Software |
| Founded | 2005 |
| Headquarters | Reston, Virginia, United States |
Key people | Sid Banerjee, Co-Founder, Chief Strategy Officer Justin Langseth, Co-Founder, CTO (2005-2012) Mark Bishof, CEO (2016-present) Yuchun Lee, Chairman of the Board Sanju Bansal, Board Member |
| Products | Customer feedback management services, Customer experience management, Text analytics, Sentiment Analysis, Speech analytics, Digital customer service |
| Website | www |
Company milestones
edit- October, 2005: Clarabridge is incorporated
- November, 2008: First Clarabridge Customer Connections User Conference (C3)
- March, 2011: EMEA (Europe, Middle East, and Africa) Office Opens in London
- December, 2011: One Billion Verbatim Processed[clarification needed]
- August, 2012: Two Billion Verbatim Processed[clarification needed]
- September, 2012: Clarabridge Culture/Social Inclusion Club Founded
- February, 2013: Clarabridge opens office in San Francisco
- September, 2013: $80M in Series D Funding[2]
- April, 2014: Acquisition of Market Metrix
- April, 2015: Acquisition of Engagor[3]
- March, 2018: Clara-Ladies Founded[clarification needed]
- July, 2018: Clarabridge Announces Support for WhatsApp Business
- July, 2020: Clarabridge Introduces Intelligent Scoring (patent pending)[4]
- October, 2020: Clarabridge Launches Integration with Microsoft Dynamics 365 Customer Voice and Dynamics 365[5]
- October, 2020: Clarabridge Launches Partnership with Facebook[6]
- October, 2021: Qualtrics completes acquisition of Clarabridge[7]
References
edit- ^ "clarabridge - United States Patent and Trademark Office Search Results". Search.usa.gov. Retrieved 8 December 2014.
- ^ "Clarabridge Raises $80M". FINSMES. 2013-09-10. Retrieved 2014-02-20.
- ^ "Clarabridge Buys Belgian Firm". Washington Post. 2015-05-22. Retrieved 2015-05-22.
- ^ "Clarabridge introduces intelligent scoring in 2020 summer release". KM World. 2020-09-17. Retrieved 2020-09-17.
- ^ "3 updates to gather and manage feedback with Dynamics 365 Customer Voice". Microsoft Dynamics 365 Blog. 2020-10-13. Retrieved 2020-10-13.
- ^ "Facebook Introduces A New Messenger API with support for Instagram". TechCrunch. 2020-10-19. Retrieved 2020-10-19.
- ^ "Qualtrics Completes Acquisition of Clarabridge". Qualtrics. Retrieved 2022-04-01.