Intelcom (also known as Intelcom Courier Canada Inc.) is a Canadian courier and package delivery company headquartered in Montreal, Quebec. The company delivers nearly 500,000 parcels per day across Canada.[1]
 | |
| Company type | Privately held company |
|---|---|
| Industry | Courier |
| Founded | 1986 in Montreal, Quebec, Canada |
| Headquarters | , |
Number of locations | 60 stations across Canada (2021)[1] (2018) |
Areas served | Canada, United States, Australia[1] |
Key people | TBC |
| Products | Courier express services Express mail delivery |
Number of employees | 2,460[2] |
| Subsidiaries | Dragonfly Shipping Ltd.[1] |
| Website | intelcom |
Intelcom’s clients include Amazon as well as Pitney Bowes and Landmark Global, which handle shipping for Etsy and eBay.[2]
History
editDaniel Hudon created the company in 1986 as a same-day delivery service for businesses.
In 2000, Canada Post bought 50% of Intelcom Express’ shares.[3] The process was controversial, as the company had ties to the Liberal Party of Canada. Critics questioned the fairness of the decision-making process at Canada Post.[4] These shares were repurchased by Intelcom Express in 2007.[5]
In 2012, Intelcom Express entered the pharmaceutical delivery business with the purchase of Le Livreur Plus Inc. and Eco Plus Inc. services for the province of Quebec.
In 2015, Amazon tested Intelcom’s delivery services. Shortly thereafter, they signed on to expand the relationship across the country.[2] Intelcom then secured an investment from the Business Development Bank of Canada[6][7] and the Caisse de dépôt et placement du Québec.
From late 2017 up to 2022, the company faced criticism for its practice of delivering packages by leaving them in places where they could be stolen. This criticism also extended to Amazon.ca, which had subcontracted the company to deliver Amazon Prime packages. Radio-Canada's consumer program, La Facture, broadcast a segment on Intelcom Express delivery practices in November 2017.[8][9] The following month, Radio Canada International wrote about Christmas gift thieves and featured Intelcom Express delivery problems in condominiums.[10]
In 2020, delivery drivers in Ontario filed complaint against Amazon, its subcontractor Intelcom Express, and the company that hires drivers for Intelcom Express, Seven Seas Services Inc., due to unsafe work conditions. [11]
In 2021, Intelcom launched its subsidiary Dragonfly Shipping in Australia. Dragonfly Shipping became the first high-volume seven-day-a-week delivery service in Australia.[1] In 2024, Intelcom expanded the Dragonfly brand to cover all regions outside its home province of Quebec.[12]
References
edit- ^ a b c d e International, Radio Canada (6 April 2021). "Montreal based parcel delivery company Intelcom expands to Australia". RCI. Retrieved 22 October 2021.
- ^ a b c Silcoff, Sean (6 April 2021). "Caisse-backed delivery company Intelcom expanding from Canada to Australia on strength of Amazon partnership". The Globe and Mail. Retrieved 22 October 2021.
- ^ "Les sociétés d'État et autres sociétés dans lesquelles le Canada détient des intérêts 2001" (PDF). Treasury Board of Canada Secretariat. Retrieved January 2, 2018.
- ^ Clark, Campbell (23 December 2002). "Canada Post backs courier with links to Liberals". The Globe and Mail. Retrieved February 13, 2018.
- ^ "Bâtissons l'avenir ensemble Rapport annuel 2007" (PDF). Canada Post. Archived from the original (PDF) on July 17, 2018. Retrieved January 2, 2018.
- ^ "BDC commits $900 million to invest in business transitions". Business Development Bank of Canada. Archived from the original on February 2, 2018. Retrieved January 2, 2018.
- ^ "Intelcom Courrier Canada Inc". Business Development Bank of Canada. Retrieved January 16, 2018.
- ^ "Amazon a des problèmes de livraison". Radio-Canada. Retrieved February 13, 2018.
- ^ ICI.Radio-Canada.ca, Zone Société -. "Les problèmes de livraison d'Amazon". Radio-Canada.ca (in Canadian French). Retrieved 2018-04-20.
- ^ "Vols de cadeaux de Noël au moment de la livraison". Radio-Canada International. 11 December 2017. Retrieved February 13, 2018.
- ^ "Amazon's need for speed creating safety risks, delivery drivers say". CBC. Retrieved January 30, 2020.
- ^ "Dragonfly Takes Wing as a Global Company". intelcom.ca. 2024-05-27. Retrieved 2024-10-24.