Business communications operations management

Business communications operations management (BCOM)^[1] is a category of management products that automate the configuration and operations of modern enterprise communications solutions.^[2]^[3]^[4]^[5]^[6]^[7]

History

The category BCOM^[8] was identified^[9] by UC Strategies in March 2015, to define a specific capability for the operation of advanced Business Communications and Unified Communications systems. BCOM is aimed at replacing time-consuming manual configuration processes with automation tools to reduce operational costs and minimize the risk of manual error.

The requirement for BCOM

Solving the challenges of increasingly sophisticated communications environments [1] in typical enterprises and organizations requires focusing on the user and business needs, not just technology. BCOM automates and optimizes the configurations and operations of these systems based on business processes and user-centric needs, resulting in reduced costs and increased adoption.^[10]^[11]

Management systems provided by the UC platform vendors are still labor-intensive and focus on a single set of vendor devices and systems. BCOM systems focus on delivering the value of business communications across multiple vendors and are user-centric.^[12]^[13]^[14]

Through optimized workflow processes, user-centric profiles, and business process integration, BCOM enables an organization to maximize the value of its investment and reduce operational costs.^[15] BCOM provides required flexibility and accuracy for UC adoption and enables a company's resources to focus on strategic issues. By optimizing resources and their use, the overall cost can be better managed.^[16]

Provisions and Features

With increased sophistication of Business Communications/UC with new capabilities such as Multiplicity of devices, Application integration– CEBP^[17] and Heterogeneous, multi-vendor environments^[18] along with Consumerization expectations^[19] and New technologies,^[20] BCOM addresses problems like multiple configurations per event increases likelihood of missed configurations or mis-configured elements^[21] by providing single point of configuration and operational control features like single pane of glass.^[22]

The impact of business communications operations management has helped improved communications solution SLAs and service delivery^[23] reduced errors and issues^[12] and resulted in an adoption increase.^[24]

BCOM Differentiators

Traditional vendor management and tools are about the system, platform, and device configuration. These solutions are very manual, requiring both significant times as well as vendor-specific expertise. While they may improve on pure manual configuration, the complexity of multiple systems, manual process, and lack of defined process integration makes vendor solutions labor-intensive and prone to errors and lack of resource control.^[22] BCOM changes the game by delivering a platform that configures and operates the communications solutions based on user and business needs as well supporting multiple communications elements in an orchestrated solution.^[25]

References

^ "UCStrategies Announces New Unified Communications Product Segment: Business Communications Operations Management (BCOM) - Unified Communications Strategies". Archived from the original on 2015-10-06. Retrieved 2015-10-06.
^ "Kurmi Software – BCOM for the Core and an Extensive Service Brokerage Platform - Unified Communications Strategies". www.ucstrategies.com. Archived from the original on 2015-10-06. Retrieved 2015-10-02.
^ "Avoiding UC Failure - Unified Communications Strategies". www.ucstrategies.com. Archived from the original on 2015-10-06. Retrieved 2015-10-02.
^ "Business Communications Operations Management (BCOM) :: Business Communications Operations Management (BCOM) Unified Communications Insights :: Business Communications Operations Management (BCOM) UC Articles and News by UCStrategies.com". www.ucstrategies.com. Retrieved 2015-10-02.
^ Good, Web Made. "VOSS – Delivering on the BCOM Promise - 2015 - VOSS Blog - News & Events - VOSS". VOSS. Retrieved 2015-10-02.
^ "Software-Defined UC: Way Overdue". Archived from the original on 2015-09-10. Retrieved 2015-10-02.
^ "10 Demands for UC Management". Retrieved 2015-10-02.
^ UC Gets New Product Segment: Business Communications Operations Management (BCOM) | Filip Truta | LinkedIn
^ http://www.pressreleaserocket.net/ucstrategies-announces-new-unified-communications-product-segment-business-communications-operations-management-bcom/104220/^{[permanent dead link]}
^ Lifecycle Management is Key for Successful Unified Communications
^ Secrets To Unified Communications & Collaboration Success - InformationWeek
^ ^a ^b Why UC Needs Improved Operations Management – Post – No Jitter
^ Service Fulfillment in a UC World | Telecom Reseller
^ Automating UC Service Fulfillment in the Enterprise – Webtorials
^ Many Ways to Work – Post – No Jitter
^ BCOM or Bust – Post – No Jitter
^ What is communications-enabled business processes (CEBP)? - Definition from WhatIs.com
^ "Unified communications integration: Single vs. multi-vendor environments". Archived from the original on 2015-10-06. Retrieved 2015-10-06.
^ The consumerization of UC | Network World
^ Five unified communications trends that change the collaboration game
^ "Don't Be Blindsided by Phone Number Mismanagement - Post - No Jitter". Archived from the original on 2015-10-12. Retrieved 2015-10-06.
^ ^a ^b "UC Management: Moving Toward One Pane, No Pain - Post - No Jitter". Archived from the original on 2016-03-04. Retrieved 2015-10-06.
^ You Have To Do It; UC Management and Configuration | Telecom Reseller
^ Big data can help accelerate UC adoption | Network World
^ "Introducing Business Communications Operations Management (BCOM) - A New Management and Operations Paradigm - Unified Communications Strategies". Archived from the original on 2015-10-06. Retrieved 2015-10-06.