Draft:Acai Travel
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|  |
| Type | Private |
|---|---|
| Industry | Travel technology, Artificial intelligence |
| Founded | 2023 |
| Founders | Riccardo Vittoria Henry Chen Weinstein Pavel Pratyush |
| Headquarters | , United States |
Number of locations | Offices in New York, Barcelona |
Key people | Riccardo Vittoria (CEO) Pavel Pratyush (CTO) Henry Chen Weinstein (executive chairman) |
| Products | AI agents for travel operations |
| Services | Customer service and back-office automation for travel management companies, online travel agencies, and airlines |
| Website | acaitravel |
Acai Travel Inc. is an American travel technology company that develops artificial intelligence software for automating customer service and back-office operations at travel management companies (TMCs), online travel agencies (OTAs), and airlines. Founded in 2023 and headquartered in New York City, the company won the TravelTech Show Trailblazer Award in 2025 and the Business Travel Innovation Faceoff at Business Travel Show Europe in 2026.[1][2]
History
[edit]Acai Travel was founded in 2023 by Riccardo Vittoria, Henry Chen Weinstein, and Pavel Pratyush.[3][4] Vittoria had previously co-founded 30SecondsToFly, an artificial intelligence corporate travel booking startup acquired by American Express Global Business Travel in 2020.[5]
In July 2024, Pennsylvania-based travel management company World Travel Inc. deployed Acai's technology, beginning with automated email routing and responses, reporting an expected initial productivity gain of approximately four percent.[6]
In November 2024, the company raised US$4 million in seed funding led by Nauta Capital, with participation from DraperB1 and One Travel Ventures.[5] The same month, Acai announced a partnership with Hopper to support the travel app's customer service agents with AI tools.[7]
In May 2025, Amadeus made a minority investment in the company through its corporate venture arm, Amadeus Ventures, bringing Acai's total funding to approximately US$4.5 million; the terms of the investment were not disclosed.[8][9]
In 2026, corporate travel agency Direct Travel selected Acai's email automation technology following a competitive evaluation against Oversee.[10]
Products
[edit]Acai Travel develops agentic AI systems for travel operations, focused primarily on the post-booking phase of travel, such as itinerary changes, cancellations, flight disruptions, and unused ticket management.[4][3] The company's platform includes a customer-facing front-office agent, an AI supervisor that oversees contact center operations, and a back-office agent that performs tasks within global distribution systems, including processing cancellations, itinerary changes, splitting passenger name records, and managing multi-source bookings under corporate and airline policies.[3]
At the 2026 Business Travel Innovation Faceoff, the company demonstrated capabilities including policy-based decision-making, adaptation to new rules and exceptions, and management of flight disruptions incorporating airline waivers and traveler preferences.[2]
The company operates on a software as a service model.[3] Its customers have included Kiwi.com, Altour, Globespan Travel Management, World Travel Inc., and Direct Travel.[5][6][10]
Recognition
[edit]Acai Travel was named one of PhocusWire's Hot 25 Travel Startups for 2024.[5]
In June 2025, the company won the TravelTech Show Trailblazer Award in London, judged by a panel that included the managing director of Phocuswright.[1]
In November 2025, Acai received the People's Choice Award in Phocuswright's Launch: Innovation program at The Phocuswright Conference in San Diego.[4]
In June 2026, Acai won the Business Travel Innovation Faceoff at Business Travel Show Europe in London, selected by a judging panel of corporate travel buyers.[2][11]
References
[edit]- 1 2 "TravelTech Show names Acai winner of Trailblazer Awards". PhocusWire. July 3, 2025. Retrieved August 17, 2026.
- 1 2 3 "Acai Travel Wins BTS Europe Innovation Faceoff". Business Travel News. June 24, 2026. Retrieved August 17, 2026.
- 1 2 3 4 Baker, Michael B. (September 18, 2025). "BTN Tech Profile: Acai". Business Travel News. Retrieved August 17, 2026.
- 1 2 3 "Acai Travel, BoomPop win 'Launch' at The Phocuswright Conference 2025". PhocusWire. November 20, 2025. Retrieved August 17, 2026.
- 1 2 3 4 "Acai Travel secures $4M for AI efficiency tools for agents". PhocusWire. November 7, 2024. Retrieved August 17, 2026.
- 1 2 Campbell, Jay (July 3, 2024). "World Travel Inc. Gets Productivity Boost From New AI Firm Acai Travel". The Company Dime. Retrieved August 17, 2026.
- ↑ "Acai Travel helps Hopper boost customer service with AI tools". PhocusWire. November 20, 2024. Retrieved August 17, 2026.
- ↑ "Acai Travel receives investment from Amadeus Ventures". PhocusWire. June 2, 2025. Retrieved August 17, 2026.
- ↑ "Amadeus Makes Minority Investment in Acai Travel". The Company Dime. May 2025. Retrieved August 17, 2026.
- 1 2 Campbell, Jay (August 2026). "Acai Beats Oversee For Direct Travel's Business". The Company Dime. Retrieved August 17, 2026.
- ↑ "Acai Travel Wins BTS Europe Innovation Faceoff". Business Travel News Europe. June 24, 2026. Retrieved August 17, 2026.
External links
[edit]Category:Travel technology Category:American companies established in 2023 Category:Software companies established in 2023 Category:Companies based in New York City Category:Software companies of the United States
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