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- Comment: We don't need a list of every single cemetery they own, Wikipedia isn't a business directory. The Services section is written like an advert. Please also remove all the external links from the body of the text. See WP:EXTERNAL. Qcne (talk) 18:05, 18 October 2024 (UTC)
Introduction
editArbor Memorial is a family-owned Canadian company that provides end-of-life products and services in eight provinces. It owns and operates a network of 42 cemeteries, 29 crematoria, and 96 funeral homes in British Columbia, Alberta, Saskatchewan, Manitoba, Ontario, Quebec, Nova Scotia, and New Brunswick. The company employs more than 2,800 people.
Home Office
editCore centres of excellence (departments) operate from the home office in Toronto, Ontario. Functions and services at this location include Cemetery Operations, Construction and Development, Finance, Funeral Service, Government Affairs, Human Resources, Information Technology, Marketing and Communications, Procurement, Project Management Office, Sales & Administration.
David Scanlan is the Chairman, President & CEO.
History
editFounded..[1] in 1947 by Daniel J. (Dan) Scanlan, the company that would eventually be renamed Arbor Memorial, opened its first cemetery, Forest Lawn Memorial Gardens, in London, Ontario. This was the first location in a national network of park-like cemeteries that offered memorials flush to the ground, and the pre-arrangement of burial products and services. Cemetery expansion continued across Canada throughout the 1950s and 1960s.
On August 31, 1973, Canadian Memorial Services Limited became a public company[2] trading on the Toronto Stock Exchange. The company evolved through several name changes into Arbor Memorial Services Inc. (ticker symbol: ABO.A/ABO.B) In 2012[3], it exited the Toronto Stock Exchange and became a private company, valued at approximately $375 million CDN[4].
In 1976, the first mausoleum was established at Glendale Memorial Gardens in Toronto, Ontario. The first crematorium was built at Rideau Memorial Gardens in Montréal, Quebec, in 1978[5].
By 1982, the company moved its head office to its current location at 2 Jane Street, Toronto, Ontario, M6S 4W8.
In 1983, Arbor opened its first on-site funeral home in Winnipeg, Manitoba. Chapel Lawn Memorial Gardens offered a complete range of end-of-life products and services at one facility. That same year, the company introduced pre-need funeral arrangements. They also introduced the Arbor Award of Excellence for employees who provided excellent customer service.
Arbor acquired their first funeral home in 1984 — Desjardins Funeral Home in Winnipeg, Manitoba. In 1985, operations were expanded to Florida. The company eventually divested its U.S. properties by 1994.
Trillium Funeral Service Corporation was founded in 1987 which allowed Arbor to own and operate funeral homes in Ontario, Canada.
In 1990, upright memorials were introduced at some cemeteries. Two cemeteries in Calgary dedicated sections for use by the Roman-Catholic Church in 1991 (a cemetery in Ontario followed suit in 2000).
By 1993, annual revenue exceeded $100 million CDN.
The first on-site memorial chapel and reception centre opened at Forest Lawn Memorial Gardens in London, Ontario in 1997. The following year, Highland Hills Memorial Gardens opened in Stouffville, Ontario. It was created specifically to reflect Canada’s multicultural faiths and traditions. By the end of the 90s, Arbor opened its first combined funeral home and cemetery sales office at Glenwood Memorial Gardens in Edmonton, Alberta.
In 2000, Arbor opened Highland Funeral Home in Toronto, Ontario, its first off-site facility. Five years later, they made their largest acquisition by purchasing Kelly Funeral Homes[6] in Ottawa, Ontario. By 2006, total company assets exceeded $1 billion CDN.
The Arbor Alliance Program was launched in 2009 to enable affiliated organizations to offer their employees or members pre-arranged cemetery and funeral services[7].
In 2010, founder Daniel J. (Dan) Scanlan was named Chairman Emeritus of Arbor, and David Scanlan was appointed Chairman of the Board. Dan Scanlan passed away on April 26, 2014[8].
The 2010s saw the creation of The Arbor Memorial Foundation, its primary vehicle for donating to charities and supporting local communities, which would go on to donate $1.2 million CDN within ten years.
Awards & Accolades
editIn 2018, Arbor received its first recognition as one of Canada’s Best Managed Companies[9]. By 2023, Arbor Memorial Services had been named one of Canada’s Best Managed Companies for six consecutive years.
In 2024, Arbor Memorial achieved Platinum Club status with the Canada’s Best Managed Companies program by retaining its Best Managed designation for seven consecutive years[10].
Company Process
editArbor Memorial operates 42 cemeteries, 29 crematoria, and 96 funeral homes in eight provinces. All facilities are owned by Arbor Memorial and are managed locally by a designated branch team, with additional support functions centralized through the home office. Instead of branding each facility ‘Arbor Memorial’, they are branded under a generic name or a family name, giving the impression that each location is locally owned and operated, rather than being part of a national chain[11]
The company went public in 1973 when it started trading on the Toronto Stock Exchange (TSE). In 2012, several major shareholders made a bid to take Canada’s biggest publicly traded funeral home company private[12]. On November 27, 2012, shares of Arbor Memorial Inc. ceased to be listed on the TSE[13]
Arbor Memorial is managed by the children of founder Daniel J. Scanlan, who passed away on April 26, 2014. David Scanlan is Chairman, President and CEO; Paul Scanlan is the Senior Vice-President, Business Development; and Michael Scanlan is the Senior Vice-President, Operations & Marketing.
Services
editFunerals
editThere are several different funeral options offered at Arbor locations. They include traditional funerals, a full-service memorial after cremation has taken place, A Time to Remember funeral built around a theme that represents the life of the departed, an Alternative Service at a preferred venue, a graveside service, and a same-day service.
Cemeteries
editArbor Memorial provides many burial options at its cemeteries: a burial plot for a traditional casket or cremated remains, upright monuments and markers flush to the ground, indoor and outdoor niches for urns, mausoleums and crypts, remembrance gardens and nature walks for cremated remains, and private estates where family members can designate their preferred form of burial.
Cremation
editCemetery services for cremated remains include outdoor niches, indoor glass-front niches, in-ground urn burial, a monument placed along a nature walk, crypts, and private estates. Other cremation services include the administration and supervision of cremation, urns, and cremation jewelry.
Celebrations of Life
editArbor Memorial also offers less formal, more unconventional Celebration of Life services[14], an end-of-life event that celebrates the unique life of the departed.
Additional services
editBesides the traditional needs associated with end-of-life[15], Arbor Memorial provides several related services: receptions and catering, transportation for the funeral procession, keepsakes for family and friends, stationery and cards, flowers, video live streaming, and DNA preservation.
Funeral Home and Cemetery Locations
editArbor Memorial operates 42 cemeteries, 29 crematoria, and 96 funeral homes in eight provinces.
Cemeteries
edit- Bayview Cemetery and Crematorium, 740 Spring Gardens Road, Burlington, ON L7T 1J3
- Brampton Funeral Home & Cemetery, 10061 Chinguacousy Road, Brampton, ON L7T 1J3
- Burlington Memorial Gardens, 3353 Guelph Line, Burlington, ON L7P 0S7
- Capital Funeral Home & Cemetery, 3700 Prince of Wales Drive, Nepean, ON K2C 3H1
- Cedar Valley Memorial Gardens, 2347 Cedar Road, Cedar, BC V9X 1W1
- Chapel Hill Memorial Gardens, 700 Chapel Hill Road, Stoney Creek, ON L8J 0B5
- Chapel Lawn Funeral Home & Cemetery, 4000 Portage Avenue, Winnipeg, MB R3K 1W3
- Dartmouth Memorial Gardens, 767 Main Street, Dartmouth, NS B2W 3T9
- Eden Brook Memorial Gardens & Funeral Home, 24223 Township Road 242, Calgary, AB T3Z 3K2
- Evergreen Funeral Home & Cemetery, 16102 Fort Road R.R. #6, Site 2, Box 20, North Edmonton, AB T5Y 3K2
- Fair Haven Funeral Home & Cemetery, 1177 Salisbury Road, Moncton, NB E1E 3V9
- Forest Lawn Funeral Home & Cemetery, 2001 Dundas Street East, London, ON N5V 1P6
- Glen Eden Funeral Home & Cemetery, 4477 Main Street, West St. Paul, MB R4A 2A8
- Glen Lawn Memorial Gardens & Funeral Home, 455 Lagimodiere Blvd., Winnipeg, MB R2J 4J4
- Glen Oaks Funeral Home & Cemetery, 3164 Ninth Line, Oakville, ON L6H 7A8
- Glendale Funeral Home & Cemetery, 1810 Albion Road, Etobicoke, ON M9W 5T1
- Glenhaven Memorial Gardens, 2563 Division Street, Kingston, ON K0H 1S0
- Glenview Memorial Gardens, 7541 Hwy #50, Woodbridge, ON L4H 4W7
- Glenwood Funeral Home & Cemetery, 52356 Range Road 232, Sherwood Park, AB T8B 1B8
- Greenlawn Memorial Gardens, 1805 Hwy #3, Oldcastle, ON N0R 1L0
- Hatley Memorial Gardens, 2050 Sooke Road, Victoria, BC V9B 1W3
- Highland Hills Funeral Home & Cemetery, 12492 Woodbine Avenue, Gormley, ON L0H 1G0
- Highland Memory Gardens, 33 Memory Gardens Lane, Willowdale, ON M2H 3K4
- Hillcrest Memorial Gardens & Funeral Home, 210 Wess Road Saskatoon, SK S7V 0S4
- Lakeview Memorial Gardens, 701 Donegani, Pointe Claire, QC H9R 5G6
- Memory Gardens Funeral Home & Cemetery, 2723 Victoria Street N., Breslau, ON N0B 1M0
- Mount Lawn Funeral Home & Cemetery, 21 Garrard Road, Whitby, ON L1N 3K4
- Mountain View Funeral Home & Cemetery, 1515 100 Street SE, Calgary, AB T1X 0L4
- Oakridge Memorial Gardens, 1078 Old Sackville Road, Middle Sackville, NS B4E 3A6
- Pine Ridge Memorial Gardens, 541 Taunton Road West, Ajax, ON L1T 4T2
- Pleasantview Funeral Home and Cemetery, 2250 Highway #20, Fonthill, ON L0S 1E6
- Prince Albert Memorial Gardens, RR #2, Site 4, Comp. 94, Prince Albert, SK S6V 5P9
- Regina Funeral Home & Cemetery, 4001 East Victoria Avenue, Regina, SK S4V 3A3
- Resthaven Memorial Gardens, 2700 Kingston Road, Scarborough, ON M1M 1M5
- Rideau Funeral Home & Cemetery, 4239 Montee des Sources Blvd., Dollard-des-Ormeaux, QC H9B 2A6
- Rosemount Memorial Gardens, 2551 Whittington Drive, Cavan Monaghan, ON K9J 0G5
- Sunset Memorial Gardens, 499 Cumberland St. N., Thunder Bay, ON P7A 4R9
- Valley View Funeral Home and Cemetery, 14644 - 72nd Avenue, Surrey, BC V3S 2E7
- Victoria Memorial Gardens, 1185 Hwy #3, Oldcastle, ON N0R 1L0
- Westlawn Funeral Home and Cemetery, 10132 163rd Street, Edmonton, AB T5P 4X3
- White Chapel Memorial Gardens, 1895 Main Street West, Hamilton, ON L8S 1J2
Funeral Homes
edit- Adams Funeral Home and Cremation Services, 445 St. Vincent St., Barrie, ON L4M 6T5
- Atlantic Funeral Home – Dartmouth, 771 Main Street, Dartmouth, NS B2W 3T9
- Atlantic Funeral Home – Halifax, 6552 Bayers Road, Halifax, NS B3L 2B3
- Atlantic Funeral Home – Sackville, 125 Sackville Drive, Lower Sackville, NS B4C 2R3
- Avalon Surrey Funeral Home, 13288-108 Avenue, Surrey, BC V3T 2J6
- Bay Gardens Funeral Home – Burlington, 1010 Botanical Dr., Burlington, ON L7T 1V1
- Bay Gardens Funeral Home – Hamilton, 947 Rymal Road East, Hamilton, ON L8W 3M2
- Brampton Funeral Home & Cemetery, 10061 Chinguacousy Road, Brampton, ON L7A 0H6
- Burke Funeral Home, 150 Church Street, Belleville, ON K8N 3B9
- Butler Funeral Home Niagara Street Chapel, 424 Niagara Street, St. Catharines, ON L2M 4W3
- Campbell’s Funeral Home, 98 Church Street, Amherst, NS B4H 3B4
- Capital Funeral Home & Cemetery, 3700 Prince of Wales Drive, Nepean, ON K2C 3H1
- Chapel Lawn Funeral Home & Cemetery, 4000 Portage Avenue, Winnipeg, MB R3K 1W3
- Cole Harbour Funeral Home, 1234 Cole Harbour Road, Cole Harbour, NS B2V 1N2
- Complexe Funéraire J.D. Garneau, 274, St-Laurent, Trois-Rivières, QC G8T 6G7
- Delta Funeral Home & Cremation Centre, 5329 Ladner Trunk Road, Delta, BC V4K 1W6
- Desjardins Funeral Chapel / Salon mortuaire Desjardins Funeral Chapel, 357 Des Meurons Street, Winnipeg, MB R2H 2N6
- Dodsworth & Brown Funeral Home – Ancaster Chapel, 378 Wilson Street East, Ancaster, ON L9G 2C2
- Dodsworth & Brown Funeral Home – Burlington Chapel, 2241 New Street, Burlington, ON L7R 1J2
- Dodsworth & Brown Funeral Home – Robinson Chapel, 15 West Avenue North, Hamilton, ON L8L 5B9
- Eden Brook Memorial Gardens & Funeral Home, 24223 Township Road 242, Calgary, AB T3Z 3K2
- Eventide Funeral Chapel and Crematorium, 4820 - 45 Street, Red Deer, AB T4N 1K5
- Evergreen Funeral Home & Cemetery, 16102 Fort Road R.R. #6, Site 2, Box 20, North Edmonton, AB T5Y 6A2
- Fair Haven Funeral Home & Cemetery, 1177 Salisbury Road, Moncton, NB E1E 3V9
- Forest Lawn Funeral Home & Cemetery, 1997 Dundas St. E., London, ON N5V 1P6
- Glen Eden Funeral Home & Cemetery, 4477 Main Street, West St. Paul, MB R4A 2A8
- Glen Lawn Memorial Gardens & Funeral Home, 455 Lagimodiere Blvd., Winnipeg, MB R2J 4J4
- Glen Oaks Funeral Home & Cemetery, 3164 Ninth Line, Oakville, ON L6H 7A8
- Glendale Funeral Home & Cemetery, 1810 Albion Road, Etobicoke, ON M9W 5T1
- Glenwood Funeral Home & Cemetery, 52356 Range Road 232, Sherwood Park, AB T5P 4A6
- Gordon F. Tompkins Funeral Home – Central Chapel, 49 Colborne St., Kingston, ON K7L 4Y8
- Gordon F. Tompkins Funeral Home – Township Chapel, 435 Davis Drive, Kingston, ON K7M 8L9
- Gray’s Funeral Chapel, 575 28th Street West, Prince Albert, SK S6V 4T1
- Harbourview Funeral Centre, 499 Cumberland St. N., Thunder Bay, ON P7A 4R9
- Highland Funeral Home – Markham Chapel, 10 Cachet Woods Court, Markham, ON L6C 3G1
- Highland Funeral Home – Scarborough Chapel, 3280 Sheppard Avenue East, Scarborough, ON M1T 3K3
- Highland Hills Funeral Home & Cemetery, 12492 Woodbine Avenue, Gormley, ON L0H 1G0
- Hillcrest Memorial Gardens & Funeral Home, 210 Wess Road, Saskatoon, SK S7V 0S4
- J.J. Patterson & Sons Funeral Residence, 19 Young Street, Welland, ON L3B 4C5
- James H. Sutton Funeral Home, 401 Sandwich Street South, Amherstburg, ON N9V 3K8
- Janisse Funeral Home, 1139 Ouellette Avenue, Windsor, ON N9A 4K1
- Jenkens Funeral Home, 226 South Syndicate Avenue, Thunder Bay, ON P7E 1C8
- Kelly Funeral Home – Barrhaven Chapel, 3000 Woodroffe Avenue, Nepean, ON K2J 4G3
- Kelly Funeral Home – Carling Chapel, 2313 Carling Avenue, Ottawa, ON K2B 7G3
- Kelly Funeral Home – Kanata Chapel, 580 Eagleson Road, Kanata, ON K2M 1H4
- Kelly Funeral Home – Somerset Chapel, 585 Somerset Street West, Ottawa, ON K1R 5K1
- Kelly Funeral Home – Walkley Chapel, 1255 Walkley Road, Ottawa, ON K1V 6P9
- L.G. Wallace Funeral Home, 151 Ottawa Street North, Hamilton, ON L8H 3Z2
- Leyden's Funeral Home – Calgary, 304 - 18th Avenue S.W., Calgary, AB T2S 0C3
- Lynett Funeral Home, 3299 Dundas Street West, Toronto, ON M6P 2A5
- Maison Funéraire Kelly Funeral Home – Orleans, 2370 St. Joseph Boulevard, Orleans, ON K1C 1G1
- Marcotte Funeral Home, 12105 Tecumseh Road East, Tecumseh, ON N8N 1M2
- McCallum & Palla Funeral Home, 11 Cambria Road North, Goderich, ON N7A 2N8
- McDougall & Brown Funeral Home – Scarborough Chapel, 2900 Kingston Road, Scarborough, ON M1M 1N5
- McEachnie Funeral Home, 28 Old Kingston Road, Pickering Village, Ajax, ON L1T 2Z7
- Melady Funeral Home, 572 Notre Dame Street, Belle River, ON N0R 1A0
- Memorial Funeral Home, 1559 Fanshawe Park Road East, London, ON N5X 3Z9
- Memory Gardens Funeral Home & Cemetery, 2723 Victoria Street N., Breslau, ON N0B 1M0
- Morris Sutton Funeral Home, 68 Giles Blvd. E., Windsor, ON N9A 4B7
- Mount Lawn Funeral Home & Cemetery, 21 Garrard Road, Whitby, ON L1N 3K4
- Mountain View Funeral Home & Cemetery, 1605 100 Street SE, Calgary, AB T1X 0L4
- Nicholls Funeral Home, 330 Midland Avenue, Midland, ON L4R 3K7
- Nisbett Funeral Home, 600 Monaghan Rd. S., Peterborough, ON K9J 5H9
- O’Neill Funeral Home, 6324 Main Street, Stouffville, ON L4A 7Z8
- Oakview Funeral Home, 56 Lakeshore Road West, Oakville, ON L6K1C7
- Park Funeral Home, 311 Third Avenue North, Saskatoon, SK S7K 2H9
- Pleasantview Funeral Home and Cemetery, 2250 Highway #20, Fonthill, ON I0S 1E6
- Red Deer Funeral Home & Celebration Centre, 6150 - 67 Street, Red Deer, AB T4P 3M1
- Regina Funeral Home & Cemetery, 4001 East Victoria Avenue, Regina, SK S4V 3A3
- Richmond Funeral Home, 8420 Cambie Road, Richmond, BC V6X 1K1
- Rideau Funeral Home & Cemetery, 4275 Boul. des Sources, Dollard-des-Ormeaux, QC H9B 2A6
- River Park Memorial Chapel, 301 River Street West, Prince Albert, SK S6V 2Z3
- Robert J. Reid & Sons Funeral Home, 309 Johnson Street, Kingston, ON K7L 1Y6
- Salon Funéraire - Penetanguishene Funeral Home, 155 Main Street, Penetanguishene, ON L9M 1L7
- Sands Funeral Chapel Cremation and Reception Centre (Colwood), 317 Goldstream Avenue, Victoria, BC V9B 2W9
- Sands Funeral Chapel Cremation and Reception Centre (Duncan), 187 Trunk Road, Duncan, BC V9L 2P1
- Sands Funeral Chapel Cremation and Reception Centre (Nanaimo), 1 Newcastle Avenue, Nanaimo, BC V9S 4H6
- Sands Funeral Chapel Cremation and Reception Centre (Victoria), 1803 Quadra Street, Victoria, BC V8T 4B8
- Scott Funeral Home – Brampton Chapel, 289 Main Street North, Brampton, ON L6X 1N5
- Scott Funeral Home – Mississauga Chapel, 420 Dundas Street East, Mississauga, ON L5A 1X5
- Scott Funeral Home – West Toronto Chapel, 1273 Weston Road, Toronto, ON M6M 4R2
- Scott Funeral Home – Woodbridge Chapel, 7776 Kipling Avenue, Woodbridge, ON L4L 1Z2
- South Side Memorial Chapel, 8310 - 104 Street, Edmonton, AB T6E 4E8
- Taylor Funeral Home, 524 Davis Drive, Newmarket, ON K8P 1S2
- Toll Funeral Home, 55 Charing Cross St., Brantford, ON N3R 2H4
- Valley View Funeral Home and Cemetery, 14644 - 72nd Avenue, Surrey, BC V3S 2E7
- Victoria Greenlawn Funeral Home & Cemetery, 1525 Highway #3, Oldcastle, ON N0R 1L0
- Westlawn Funeral Home and Cemetery, 16310 Stony Plain Road, Edmonton, AB T5P 4A6
- Windsor Chapel Funeral Home – Banwell Chapel, 11677 Tecumseh Rd. E., Windsor, ON N8N 1L8
- Windsor Chapel Funeral Home – Central Chapel, 1700 Tecumseh Rd. E., Windsor, ON N8W 1C7
- Windsor Chapel Funeral Home – South, 3048 Dougall Ave., Windsor, ON N9E 1S4
References
edit- ^ "Arbor Memorial Services".
- ^ "Paper Annual Reports Collection".
- ^ "Arbor Memorial Services Inc. Announces Closing of Previously Announced Arrangement" (Press release).
- ^ "Arbor Memorial Services Inc. Announces Board-Supported All Cash Offer of $32.00 Per Share" (Press release).
- ^ "The Gazette from Montreal, Quebec, Canada • 74". 12 October 1978.
- ^ "Kelly family gets out of funeral business". 25 November 2005.
- ^ "Pre-plan and pre-pay final arrangements".
- ^ "DANIEL JAMES SCANLAN". Legacy.com.
- ^ "Canada's Best Managed Companies demonstrate bold and deliberate action in business".
- ^ "Arbor Memorial Named Platinum Winner of Canada's Best Managed Companies". 16 May 2024.
- ^ "Who are Arbor Memorial?". 5 May 2021.
- ^ "Major shareholders bid to take Arbor Memorial private". The Globe and Mail. 11 September 2012.
- ^ "Arbor Memorial Services Inc. Announces Closing of Previously Announced Arrangement".
- ^ "What is a Celebration of Life?". 20 August 2024.
- ^ "Medical assistance in dying: Overview". 16 June 2016.