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Canary Technologies is a company that produces software for the hotel industry.
History
editCanary Technologies was co-founded in 2017[1] by SJ Sawhney[2] and Harman Singh Narula, who serves as CEO of the company.[3] Canary Technologies raised $15 million[4] and then another $30 million in venture capital in 2022.[1] In 2024, Canary raised a $50 million Series C funding round led by Insight Partners.[5]
Software
editTheir guest management system includes mobile check in and checkout, digital authorizations, upsells, and guest messaging[6] with AI replies from the Canary AI[7] system it developed in 2023.[8] Since 2023[2] the system also allows guests to tip the hotel staff digitally,[9] which has been used by franchises including Marriott International,[10] IHG Hotels & Resorts,[11] and Real Hospitality Group.[12] A study done by Canary on hotel guests covered by CNBC showed that while 79% of hotel guests agree with tipping, complications with the use of cash caused only 30% to do so.[13]
In 2023 Canary worked with Wyndham Hotels & Resorts to implement their new guest management system.[14][3] That year Canary was named #3[15] on Fast Company's list of the 50 Most Innovative Companies.[16] In 2023 Canary also partnered with Conferma Pay, a payment management company[17] used in part to replace other forms of payment information transferral such as fax.[18]
20,000 hoteliers have used the software,[15] including Preferred Hotels & Resorts,[6] Germain Hotels,[9] Curator Hotel & Resort Collection,[19] Drury Hotels,[16] Four Seasons Hotels and Resorts, Best Western, Rosewood Hotels, and Radisson Hotels.[20]
References
edit- ^ a b Chowdhury, Hasan. "This Y Combinator-backed startup wants to transform how hotels manage guests. Check out the 21-slide pitch deck Canary Technologies used to raise $30 million". Business Insider.
- ^ a b "HB Exclusive: Canary adds digital tipping to guest management solution - hotelbusiness.com".
- ^ a b "Canary Technologies to enable Wyndham's AI-enabled guest engagement platform | Hotel Management".
- ^ O'Neill, Sean (February 25, 2022). "Canary Raises $15 Million for Hotel Digitization: Travel Startup Funding This Week". Skift.
- ^ Hall, Christine (2024-06-12). "Insight Partners backs Canary Technologies' mission to elevate hotel guest experiences". TechCrunch. Retrieved 2024-06-13.
- ^ a b "Preferred Hotels selects new guest-management system | Hotel Management".
- ^ Bureau, CDO Magazine (August 28, 2023). "Canary Technologies Unveils Canary AI, a Groundbreaking Generative AI-Powered Guest Management System for Hoteliers". CDO Magazine.
{{cite web}}:|last=has generic name (help) - ^ Staff, LODGING (August 16, 2023). "Canary Technology Launches Beta AI Engine — LODGING". LODGING Magazine.
- ^ a b "HM Exclusive: Germain Hotels selects Canary's credit card authorization software | Hotel Management".
- ^ "Marriott taps Canary Technologies as digital tipping provider". Hotel Dive.
- ^ Martin, Luke (March 4, 2024). "IHG picks Canary Technologies as approved vendor for digital tipping".
- ^ "Real Hospitality Group taps Canary for digital tipping | Hotel Management".
- ^ Ermey, Ryan (April 1, 2023). "'People want to do the right thing': Why 79% of hotel guests say you should tip — but only 30% do". CNBC.
- ^ "Wyndham Launches New Owner and Guest Engagement Platforms".
- ^ a b https://www.fastcompany.com/90849146/most-innovative-companies-travel-hospitality-2023
- ^ a b "Drury Hotels Taps Canary Technologies for Secure Digital Authorization Solution at 150-Plus Locations". August 4, 2023.
- ^ Koumelis, Theodore (September 28, 2023). "Conferma Pay and Canary Technologies remove the barriers to hotel virtual payment".
- ^ https://www.compsmag.com/news/conferma-revolutionizes-hotel-communication-with-cutting-edge-authorization-technology/
- ^ "Curator Hotels selects Canary as preferred vendor | Hotel Management".
- ^ Dawes, Justin (October 28, 2022). "Canary Technologies Raises $30 Million to Boost Hotel Software Biz: Travel Startup Funding This Week". Skift.