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Communicating Negative News Conents 1.Introduction 2.Process 3.Examples 4.See Also 5.Refferences
1.Introduction
Communicating negative news means conveying the negative/bad news to the receiver. It involves some steps for conveying bad news, Basically conveying bad news is very difficult, who convey the message is the sender and who receiving the negative news is the receiver. Communicating bad news involves four steps 1.1.Buffer 1.2.Reasons 1.3.Badnews 1.4.Close
2.Process
2.1.Buffer start thr coversation with neutral and not reveal the bad news
It means start the conversation with positive and good note by with revealing the bad news. 2.2.Reasons Giving reasons It means give the reasons for the why/how that bad news happened. 2.3.Bad News Reveal the bad news which includes alternative or compensative. It means by revealing the bad news we have to make sure that the giving alternate or compensate options to yhe receiver. 2.4.Close closing the conversation with looking-forward and pleasent statements. 3.Examples The process of communicating negative news is most helpfull in the working organaizations.when dealing with employees about lay-offs etc. 4.See Also improve communication skills
5.Refferences https://www.scienceofpeople.com/how-to-deliver-bad-news/ https://hbr.org/2015/03/how-to-deliver-bad-news-to-your-employees