Draft:Customer Service (band)

Customer Service
Background information
OriginHalifax, Nova Scotia, Canada
Genres
Years active2021 - present
Members
  • Matt Cheverie
  • Max Hayden
  • Nick Adams
  • Owen Harris
Websitecustomerservicemusic.com

Customer Service is an east-coast emotional rock band formed in Halifax, Nova Scotia, Canada, in 2021. The band consists of lead vocalist and guitarist Matt Cheverie, lead guitarist and vocalist Max Hayden, bassist Nick Adams, and drummer Owen Harris.

History

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Owen Harris and Max Hayden, who were childhood friends and neighbours, started playing music together in Harris' parents' basement during the long high-school closure caused by the COVID-19 pandemic.[1] The duo formed a short-lived band called "Rüg" with friend Liam MacNeil on bass.[2]

In 2021, Harris and Hayden started a new band called "Customer Service." They recruited Harris' first cousin, Nick Adams, to play bass and found singer/guitarist Matt Cheverie through a Facebook Marketplace ad that Cheverie's brother forwarded to him[2]. Talking about how he joined the band, Cheverie said to Darcy Walsh of East Coast DNA, "I was a guitarist, not a singer, but they made me sing."[1] “When I went into the audition they showed me lyrics and asked me to sing,” said Cheverie. “The lyrics were just scrawled all over the page, and Max told me he didn’t know what the chords were, or the melody I was supposed to sing.”[3] Hayden reflected on the chance meeting, saying, "It's weird to know that you found one of your closest friends on Facebook Marketplace."[1]

Customer Service's first show was a house-show on Jennings Street in Halifax. In an interview with FoldableQs' Spencer Allen, Harris says, "House shows are magic. Everyone there is a friend or a friend of a friend, so everyone there wants you to do well. And it's only great energy."[2] Since then, the band has become renowned in Halifax for their packed free shows at "Nick's House," where live recordings, by Allen, feature crushing groups of youth jumping, dancing, and singing along with the band.[4][5][6]

In 2022, Customer Service's first bar show, at Gus' Pub, downtown Halifax, was sold out.[7] "The next goal is to have a Marquee show," says Harris in an interview with Foldable Qs after the show. Only two years later, Customer Service opened to a packed hall at The Marquee (capacity 700)[8] for headliners The Dirty Nil on their Eastern Whirl Tour, with Diner Drugs and Electric Spoonful.[9]

Summer 2023, Customer Service went on a 16-dated tour of lower Canada, called the "Canadian Summer Rock N' Rawr Tour." Playing venues such as Horseshoe Tavern, Casa del Popolo, Traxide, and The Cap.

Regardless of not having music released within 3 years of the band forming, they amassed a local following that sold out their shows at Halifax venues such as Gus' Pub, The Seahorse, The Marquee, and at frequent house-shows.[1] Harris said in 2022, "When we put something out we want to have a bit more of a following, so that first song gets a bit of a boost".[7]

That time came on January 19, 2024, with the release of their first single "Grad Day."[3] The song was produced and engineered by Owen Williams, recorded by Dylan Mombourquette and Owen Williams, and mixed and mastered by Brett Romnes.

 
Live More Forever Album Cover

In fall 2023, the "Grad Day" video was shot and directed by Brendan Lyle, known professionally as Moosecanfly,[10] "I think they really have something special. They’ve had crazy shows [...] when they had no music out on streaming.”[3] An unofficial Grad Day live recording (audio and video), was shot by Spencer Allen months earlier in Lunenburg County, Nova Scotia, at a rustic off-grid camp owned by Adams' grandparents.[11]

Their highly anticipated debut EP, "Live More Forever," was released on February 24, 2024, following their success on six Atlantic tours. The EP is a 10” white vinyl, limited edition, with each EP numbered out of 200. The EP release show was at the Seahorse on Saturday, February 24, 2024. Opening acts were The Sundae Girl Band, Llyod's Money, and Pavel Stroke.[12]

Musical Style

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Customer Service is a prominent band in the East Coast emotional rock scene in Atlantic Canada.

Of their music, Adams, says of Harris and Hayden "these guys are kind of feral and wild," and of himself and Cheverie, "we're kind of reserved and technical," the two duos balancing each other. "I want us to be tight as a band, but the mess is a big part of our sound. A little bit of chaos," Cheverie adds.[11]

Members

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  • Matt Cheverie - lead vocal, guitar (2022 - present)
  • Max Hayden - lead guitar, backing vocals (2021 - present)
  • Nick Adams - bass (2022 - present)
  • Owen Harris - drums (2021 - present)

Past Members

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  • Liam McNeil- bass and vocals (2021 - 2022)

Tours

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Live On Tour[13]

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August 2024 - Giantstock2024 Festival

August 2024 (Summer Tour) - dates to follow

July 2024 (Summer Tour) - dates to follow

February 2024

Date City Venue Other bands on the bill Tour Poster
February 15 Sackville, NB The Commons Pavel Stroke
 
February 16 Charlottetown, PEI Baba's Lounge Pavel Stroke
February 17 Frederickton, NB The Gap Pavel Stroke
February 18 Montreal, QC Traxide Pavel Stroke

Customer Service Tour and Dad Patrol Tour[13]

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January 2024

Date City Venue Other bands on the bill Tour Poster
January 4 Fredericton, Nb The Cap Dad Patrol

Sleepover

 
January 5 Moncton, NB Xeroz Arcade Bar Dad Patrol

The Merci Buckets

January 6 Charlottetown, PEI Baba's Lounge Dad Patrol

Gizmo

Customer Service Tour[13][14]

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October / November 2023

Date City Venue Other bands on the bill Tour Poster
October 20 Sackville, NB Ducky's Tavern
 
October 21 Halifax, NS The Pint
October 38 Halifax, NS Nick's House
November 9 Woodstock, NB Elk's Club Botfly and Broken Vow
November 11 Moncton, NB Xeroz Arcade Bar Botfly and Broken Vow
November 15 Ottawa, ON House of Targ Dart Tress

Out By Lucy

November 16 Montreal, QC Traxide Family Man,

Birds of Prrrey

November 17 Brantford, ON Two Doors Down Southwood Collective,

Rexford Drive

November 18 Toronto, ON Bovine Sex Club Family Man

Gaijin Smash

Canadian Summer Rock N' Rawr Tour[13]

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Summer 2023

Date City Venue Tour Poster
April 29 Halifax Nick's House
 
May 5 Fredericton, NB The Cap
May 6 Woodstock, NB Monteith Manor
May 20 Amherst, NS Teasers
May 27 New Glasgow The Shoebox
June 2 Truro The Engine Room
June 3 Halifax Spoonapalooza
July 6 Toronto Horseshoe Tavern
July 8 Toronto Cameron House
July 10 Hamilton Doors Pub
July 11 Toronto Dakota Tavern
July 12 Kingston The Mansion
July 13 Ottawa Avant-Garde
July 14 Montreal Casa del Popolo
July 15 Sherbrooke House Show
July 22 Halifax Nick's House

Customer Service Tour[13]

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May 2023

Date City Venue Other bands on the bill Tour Poster
May 5 Fredericton, NB The Cap The Left Overs
 
May 6 Woodstock, NB Monteiths

Customer Service Tour[13]

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Dec 2022 / Jan 2023

Date City Venue Tour Poster
Dec 31 Halifax, NS Big Epic Surprise Venue
 
Jan 5 Woodstock, NB Montheith Manor
Jan 6 Moncton, NB Xeroz
Jan 7 Saint John, NB McGills

Personal

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As of February 2024, all four band members were students at Dalhousie University in Halifax, Nova Scotia. Adams is studying Computer Science with a minor in music. Hayden is studying Computer Science. Harris is studying Political Science. Cheverie, having previously completed a diploma in Engineering, is studying English and Film.[11]

Honours and Awards

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  • 2024: Nova Scotia Music Awards: Nominated for Rock Recording of the Year[15]
  • 2023: The Coast's Best Of Halifax 2023:[16] Silver for Best Band,[17]
  • 2023: The Coast's Best Of Halifax 2023 Bronze for Best New Artist/Band[18]
  • 2023: The Coast's Best Of Halifax 2023 Bronze for the Best Rock Artist/Band[19]

Discography

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  • "Live More Forever" (February 24, 2024) Produced and Engineered by Owen Williams. Recorded by Dylan Mombourquette and Owen Williams. Mixed and Mastered by Brett Romnes. Independent release. Recorded in Halifax, Nova Scotia.

Singles

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  • "Grad Day" (February 2024)
  • "Working Hard or Riley Workman?" (February 2024)

Official Music Videos

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Title Credits Year
Grad Day Directed and Edited by Moosecanfly 2024
Working Hard or Riley Workman?

Directed and Edited by Spencer Allen

2024
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References

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  1. ^ a b c d Walsh, Darcy (May 2023). "East Coast DNA: Apartment Talk with Customer Service". open.spotify.com. Retrieved 2024-03-01.
  2. ^ a b c CUSTOMER SERVICE BAND (EPISODE 1), 31 July 2022, retrieved 2024-03-01
  3. ^ a b c MacNeill, Kaitlyn (January 24, 2024). "Customer Service drops debut song – The Signal". signalhfx.ca. Retrieved 2024-03-01.
  4. ^ Customer Serivce - Dennis Rodman Live, 18 June 2023, retrieved 2024-03-01
  5. ^ (Live) Customer Service - Working Hard or Riley Workman, 4 June 2023, retrieved 2024-03-01
  6. ^ Customer Service - I Vaped Again Last Night (and I'd kill to be in love) [Live at Nick's House], 28 May 2023, retrieved 2024-03-01
  7. ^ a b CUSTOMER SERVICE BAND (EPISODE 1), 31 July 2022, retrieved 2024-03-01
  8. ^ "Exclaim! | Canada's Authority on Music, Film and Entertainment". exclaim.ca. Retrieved 2024-03-01.
  9. ^ "Customer Service post on Instagram". www.instagram.com. October 2023. Retrieved 2024-03-01.
  10. ^ Bauman, Martin. "Customer Service's new video for "Grad Day" is a punk rock triumph". The Coast Halifax. Retrieved 2024-03-01.
  11. ^ a b c "NOT JUST A PHASE". Spotify. February 14, 2024. Retrieved 2024-03-01.
  12. ^ "Instagram". www.instagram.com. Retrieved 2024-03-01.
  13. ^ a b c d e f "Customer Service Instagram". www.instagram.com. Retrieved 2024-03-01.
  14. ^ "Customer Service - Shows". customerservicemusic.com. Retrieved 2024-03-01.
  15. ^ "Music Nova Scotia Announces 2024 Music & Industry Award Nominees [VOTING NOW CLOSED]". Nova Scotia Music Week. Retrieved 2024-09-12.
  16. ^ Shaw, Kyle (December 2023). "Best of Halifax 2023 Readers' Choice Awards winners". The Coast Halifax. Retrieved 2024-02-14.
  17. ^ "Halifax's Best Band 2023". The Coast Halifax. December 2023. Retrieved 2024-02-14.
  18. ^ "Best New Artist / Band 2023". The Coast Halifax. December 2023. Retrieved 2024-02-14.
  19. ^ "Best Rock Artist / Band 2023". The Coast Halifax. December 2023. Retrieved 2024-02-14.