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Microsoft Kaizala

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Microsoft Kaizala was a secure messaging and work management software application for collaboration among users inside and outside of organizations, including the ability to send and receive instant messages, coordinate tasks, and submit invoices. It was launched in India in 2017, thereafter expanded to 28 countries, and was launched globally in April 2019 as part of the Office 365 package.[1] It was available internationally, except in a few countries [2] as a free Android, iOS, and web application. Kai zala is a Marathi phrase (काय झालं) that means "What happened?"

Microsoft Kaizala
Developer(s)Microsoft
Initial releaseAndroid: 1.1.0718.3411/ June 29, 2019; 5 years ago (2019-06-29),
iOS: 1.133.107283511/ July 2, 2019; 5 years ago (2019-07-02)
Written inC#
Operating systemAndroid, iOS
SuccessorMicrosoft Teams
SizeAndroid: 34.32 MB,
iOS: 231.1 MB
Available in35 languages
List of languages
English, Bengali, Croatian, Czech, Danish, Dutch, Finnish, French, German, Greek, Gujarati, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Marathi, Norwegian Bokmål, Polish, Portuguese, Punjabi, Romanian, Russian, Simplified Chinese, Slovak, Spanish, Swedish, Tamil, Telugu, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese
LicenseProprietary
Websiteproducts.office.com/en-in/business/microsoft-kaizala

Microsoft Kaizala has been optimized to work on 2G networks to enable connectivity in remote locations and offers features with offline support.[3] Kaizala users could assign jobs to their field employees, conduct surveys, share attachments and more, all within an easy-to-use application.[4]

Microsoft Kaizala had seen a significant adoption among Indian organizations such as YES Bank, Apollo Telemedicine,[5] Republic TV,[6] United Phosphorus Limited[7] and Kendriya Vidyalaya Sangathan.[8][9] In addition, the Government of Andhra Pradesh was one of the first government organizations to use Microsoft Kaizala for real time governance.[10] More than 30 government departments and over 70,000 users in the State Government used Microsoft Kaizala for day-to-day work.[11]

In July 2019, Microsoft announced that Kaizala Pro's capabilities would be gradually adopted in Microsoft Teams over the next 12 to 18 months, and that Teams would eventually replace Kaizala as a single collaboration solution.[12] As announced a year prior to its retirement, Kaizala was discontinued in favor of Teams on August 31, 2023.[13][14][15][16][17][18]

History

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Microsoft Kaizala was initiated as a product under Microsoft Garage and was later fully integrated as a standalone product/Office 365.[19] Corporate Vice President Rajiv Kumar, conceived the idea of the product for mobile phone users who are on the go, and rely on their phones to do much of their work. For over a year, he engaged himself with customers across the world to elicit their views on its functionality and obtained feedback.[citation needed] As chat applications and plugging-in of consumer technologies in organizations work-flows began taking primacy over other modes of communication, the infusion of points of view obtained from the feedback became central to the making of Kaizala. The Microsoft Office team in India learned through multiple interactions with focus groups and personal interviews that most businesses and individuals were not just mobile-first, but even mobile-only.[citation needed] They indeed wanted better mobile apps for their phones to perform three key functions – create content on the fly, manage contacts in a phone-based customer relationship management system, and have a shared, secure mobile environment for teams to collaborate.

Celebrating the first anniversary release of Kaizala through Microsoft Garage, CEO Satya Nadella announced the product in preview in the "Future Decoded", an event focused on India.[20] In fact, Kaizala was launched as a Garage project on 22 February 2016. Andhra Pradesh government has begun using it by April 2016 for group communication among its officials during large-scale events.[21] Kaizala was first used to effectively manage and coordinate a festival attended by 20 million people.[22] This led to many other organizations within the country to begin using it.[23]

With the growing digital payment culture in India, Microsoft introduced digital payments services in its social network app Kaizala.[24] Payment integration enabled users to quickly send or receive money without leaving the app.[25] Kaizala had seen a strong uptake across banking and financial services to help customers connect and collaborate. By integrating the payment of both organizations' mobile payment infrastructure services of Yes Bank and MobiKwik users could swiftly send or receive money. Microsoft Kaizala users would have the option to make P2P payments in one to one and group chat conversations via the MobiKwik wallet and via Yes Bank’s Unified Payment Interface (UPI) integration.[26][27][28]

Kaizala expanded its operations in South Africa as part of enabling businesses to embrace the fourth industrial revolution and digitally transform their operations.[29][30]

Features

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Microsoft Kaizala connected users with their employees, irrespective of their physical locations, helped collect data even from large groups, assimilated insights and generated automated reports. For ease in workplace coordination, task monitoring, assigning of jobs, performance tracking and scheduling of meetings could be handled through the App. Custom "actions" could be built based on business needs through open API systems.

  • Workflow management
  • Message broadcasts
  • Surveys and polls
  • Integration with third-party applications
  • Extensibility through REST APIs
  • Job and task assignments
  • Reports for visualizing productivity trends and performance
  • Power BI-based dashboard
  • Controlled access and security features
  • Quick on-boarding and group management

See also

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References

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  1. ^ Finnegan, Matthew (2019-04-04). "Microsoft Kaizala gets global launch, will integrate with Teams". Computerworld. Retrieved 2019-12-23.
  2. ^ "Kaizala regional availability". 26 September 2022.
  3. ^ "Kaizala has seen strong uptake in BFSI". The Economic Times. Apr 22, 2018.
  4. ^ "Microsoft Kaizala Celebrates Replacing Office Cubicles With Its Virtual Communication Platform". Feb 11, 2019.
  5. ^ "Apollo Tele Health Services". Archived from the original on 2020-01-23. Retrieved 2019-07-13.
  6. ^ "Microsoft launches Kaizala, a productivity app for Indian workplaces". Hindustan Times. 2017-07-26. Retrieved 2022-10-28.
  7. ^ "United Phosphorus Limited". www.upleurope.com. Archived from the original on January 30, 2020. Retrieved May 28, 2020.
  8. ^ "Kendriya Vidyalaya Sangathan". Archived from the original on 2018-11-02. Retrieved 2019-07-13.
  9. ^ "Use of Kaizala app for better communication: KVS". 30 Dec 2018.
  10. ^ "Microsoft launches Kaizala, a made in India communication & workforce productivity app". July 26, 2017. Archived from the original on July 13, 2019. Retrieved July 13, 2019.
  11. ^ "Microsoft launches Made for India Kaizala app". 26 Jul 2017.
  12. ^ Mackie, Kurt (2019-07-02). "Microsoft Teams To Inherit Kaizala Pro Capabilities -". Redmond Channel Partner. Retrieved 2019-12-23.
  13. ^ "Transition from Kaizala to Microsoft Teams". Microsoft.com. Retrieved 2022-11-12.
  14. ^ "Kaizala and Microsoft Teams - Microsoft Teams". learn.microsoft.com. 31 August 2023. Retrieved September 8, 2023.
  15. ^ "Microsoft Gives Kaizala the Finger". Microsoft Community Hub. Retrieved September 8, 2023.
  16. ^ "Microsoft to drop its Kaizala group-messaging service in 2023". ZDNET.com. Retrieved September 8, 2023.
  17. ^ "Microsoft Ending Kaizala Messaging Service Next Year". Redmondmag.com. Retrieved September 8, 2023.
  18. ^ "Microsoft Kaizala". Google Play. Retrieved September 8, 2023.
  19. ^ "Microsoft Kaizala". Microsoft Garage. Retrieved May 28, 2020.
  20. ^ "Microsoft's Future Decoded: Top quotes from CEO Satya Nadella's speech". Feb 22, 2017. Retrieved May 28, 2020.
  21. ^ "Microsoft's Satya Nadella, Andhra Pradesh CM Chandrababu Naidu Share a Vision for Digital India". 22 February 2017.
  22. ^ "Microsoft Perspective | App Makes Mega Andhra Event a Massive Success". mscorp.indsyntest.com. Retrieved 2021-11-16.
  23. ^ "Andhra Pradesh Government to use Microsoft's Kaizala App for its citizen connect program". 18 Apr 2017.
  24. ^ "Microsoft enables digital payment services on its Kaizala app". Apr 4, 2018.
  25. ^ "Microsoft to bring digital payment facility in its Kaizala application". The Hindu. March 22, 2018.
  26. ^ "Kaizala has seen strong uptake in BFSI, public cos: Microsoft". The Economic Times. Apr 22, 2018.
  27. ^ "MobiKwik & Yes Bank Tapped for Microsoft Kaizala Digital Payments; MobiKwik's Vineet Singh Resigns". April 3, 2018.
  28. ^ "Microsoft enables digital payments services on Microsoft Kaizala".
  29. ^ "Microsoft debuts 'Kaizala Pro' in SA". 27 Aug 2018.
  30. ^ Wakama, As (23 August 2018). "Microsoft launches 'Kaizala Pro' in South Africa | IT News Africa - Up to date technology news, IT news, Digital news, Telecom news, Mobile news, Gadgets news, Analysis and Reports". Retrieved May 28, 2020.
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