Draft:SmarterMail

• Comment: Needs better and more reliable sources; reads a bit promotionally. UserMemer (chat) Tribs 22:34, 14 November 2024 (UTC)

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SmarterMail is a communications platform that offers business email, team chat, online meetings, calendaring, and collaboration features actively developed by SmarterTools Inc., a software company based in Phoenix, Arizona. Known for its scalability, SmarterMail offers features similar to those found in products such as Microsoft Exchange, IceWarp, Open-XChange, Zimbra and more, and is designed to cater to small and medium-sized businesses, web hosts and Internet Service Providers (ISPs), and enterprise organizations seeking on-premises or cloud-hosted email solutions.

History

SmarterMail was initially developed as a multi-tenant email solution for CrystalTech Web Hosting, a Phoenix-based hosting company that specialized in providing scalable hosting on the Windows platform.. Prior to CrystalTech being sold in 2004, the SmarterMail product was incorporated into a software suite under the SmarterTools, Inc. brand. After the sale, SmarterTools branched out as its own company and continued the development, support and marketing of SmarterMail

Over the years, SmarterTools has focused on building a communications platform which provides reliable email and collaboration services to businesses and service providers at an affordable price. SmarterMail has evolved to incorporate additional features, including instant messaging, file sharing, Online Meetings, file storage, and native (i.e., server-level) support for multiple protocols including SMTP, POP, IMAP, and WebDAV (CalDAV and CardDAV) in addition to enterprise-level protocols such as Microsoft Exchange ActiveSync (EAS), Exchange Web Services (EWS), and MAPI .

Global Presence

SmarterTools has built a diverse and expansive customer base serving businesses of all sizes, including small enterprises, web hosts, and service providers. SmarterTool’s products used in over 120 countries and support more than 60 different languages, making SmarterTool a truly global player in the software industry. SmarterTool’s commitment to reaching international markets is reflected in its continuous expansion and its focus on developmentdevelopmeint solutions that meet the needs of customer’s worldwide.

SmarterTools is committed to maintaining the highest standards of security, with its software processes regularly reviewed and tested to ensure reliabilityreliablity and safety. SmarterTools holds several key certifications that demonstrate its commitment to data security and compliance, including:

• FISMA/NIST 800-53 Certified
• HIPAA Compliance
• ISO 27001 Certified
• AICPA Certified

These certifications highlight SmarterTool’s dedication to securing its software solutions and maintaining the trust of its global customer base.

Products

• SmarterMail - A multi-tenant email server solution designed for businesses, service providers and hosting companies. SmarterMail supports features like email, calendar, contacts and task management along with powerful administration tools and security features.
• SmarterStats - A web analytics tool that provides in-depth data analysis and reporting for websites, helping businesses optimize their online presence and performance.
• SmarterTrack - A help desk and customer service solution that helps businesses manage support tickets, live chat and customer relationships.
• SmarterMonitor - A monitoring tool that helps businesses track the health and performance of their servers and websites.

SmarterMail Features

SmarterMail offers a variety of features designed to streamline business communication and collaboration:

• Core Email Server: SmarterMail functions as a full-featured email server, providing support for IMAP, POP3, and SMTP protocols.
• Collaboration Tools: The platform includes calendars, contacts, tasks, and notes that can be shared within an organization. It also supports team chat and planned integrations for video conferencing.
• Mobile and Web Access: SmarterMail offers a responsive web interface, compatible with mobile devices, allowing users to access email, contacts, and calendars from any device.
• Protocol Support: SmarterMail supports industry-standard protocols such as MAPI, EWS, EAS, and WebDAV, allowing integration with popular email clients like Microsoft Outlook without requiring third-party plugins.
• Security Features: It includes advanced spam filtering, antivirus, SSL/TLS encryption, and two-factor authentication to protect data and ensure secure communications.
• Data Privacy and Compliance: SmarterMail is compliant with HIPAA and GDPR, making it suitable for industries with stringent data privacy requirements.
• Deployment Flexibility: The software can be deployed on-premises or in the cloud, providing businesses with options for managing their email infrastructure.
• Admin Interface: SmarterMail includes a web-based, user-friendly interface for administrators, simplifying tasks such as user management, spam configuration, and server health monitoring.

Comparison with Competitors

Compared to other email solutions such as Zimbra, Open-Xchange, IceWarp, MailEnable, Exim, Postfix, and Dovecot, SmarterMail offers cost-effective licensing with extensive functionality tailored for small to mid-sized businesses. Unlike many competitors, it provides native support for Microsoft Outlook and other email clients without requiring additional third-party plugins. SmarterMail also features an intuitive web interface that reduces the need for extensive IT expertise, making it accessible to organizations with limited resources.

Licensing and Pricing

SmarterMail operates on a user-based licensing model , allowing companies to scale according to their needs. This approach contrasts with per-server or per-mailbox licensing models that can lead to increased costs as organizations grow. Additional features, such as Exchange ActiveSync (EAS), are available as optional add-ons.

Reception and Adoption

SmarterMail has been well-received by businesses and service providers for its affordability, feature set, and ease of use. Its strong compatibility with Microsoft Outlook and other major email clients has contributed to its popularity as an alternative to Microsoft Exchange in small to medium sized business environments.