The office of the Housing Ombudsman Service is an executive non-departmental public body of the government of the United Kingdom, sponsored by the Ministry of Housing, Communities and Local Government.
 | |
| Agency overview | |
|---|---|
| Formed | 1996 |
| Type | Non-ministerial government department |
| Jurisdiction | England |
| Headquarters | Preston[1] |
| Agency executives |
|
| Parent department | Ministry of Housing, Communities and Local Government |
| Key document | |
| Website | www |
The Housing Ombudsman Service looks at complaints about registered providers of social housing, for example housing associations, and other landlords, managers and agents. The service is free, independent and impartial. The Ombudsman can also look at complaints about the handling of housing issues by local councils.[2]
In June 2018, the All-Party Parliamentary Group for Excellence in the Built Environment called on the UK government to expand the remit of independent UK ombudsman schemes to cover private housebuilders. It recommended a single entry point for ombudsman services spanning the entire residential sector, which would cover the conduct of estate agents (covered by The Property Ombudsman) through to social housing. Within this overarching service, there would be either a number of specialist ombudsmen or specialist divisions – one of which would cover new homes.[3]
References
edit- ^ "Our offices". Housing Ombudsman Service. Retrieved 15 February 2024.
- ^ Noor, Poppy (22 June 2017). "A guide to tenants' housing rights around safety and repairs". The Guardian. ISSN 0261-3077. Retrieved 6 July 2017.
- ^ "New Homes Ombudsman Inquiry - Call for Evidence". All Party Parliamentary Group for Excellence in the Built Environment (APPGEBE). Retrieved 26 June 2018.
External links
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