Wikipedia

LivePerson

LivePerson is a global technology company that develops conversational commerce and AI software.[2]

LivePerson, Inc.
Company typePublic
Nasdaq: LPSN
TASE: LPSN
TA-35 Index Component
ISINUS5381461012
IndustryInternet
Computer software
Founded1995; 29 years ago (1995)
FounderRobert LoCascio
HeadquartersNew York City
Area served
Worldwide
ProductsThe Conversational Cloud
LP Insights
RevenueIncrease US$366.6 million (2020)[1]
Number of employees
1,201 (As of December 2020)[1]
SubsidiariesLivePerson Ltd. (formerly HumanClick Ltd.)
Kasamba Inc.
Presto Experts
Contact At Once!, LLC
Engage Pty Ltd.
LivePerson (UK) Ltd.
LivePerson Netherlands B.V
Websitewww.liveperson.com

Headquartered in New York City, LivePerson is best known as the developer of the Conversational Cloud, a software platform that allows consumers to message with brands.

In 2018, the company announced its AI offering, allowing customers to create AI-powered chatbots to answer consumer messages, alongside human customer service staff.[3]

History

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LivePerson was founded in 1995 by Robert LoCascio.[4] In April 2000, the company completed an initial public offering on the NASDAQ,[5] in March 2011 its shares began trading on the Tel Aviv Stock Exchange and were included in the TA-100 Index and the TA BlueTech Index.[6]

Acquisitions

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Acquisition Date Company Business References
October 2000 HumanClick Real-time online customer service applications [7]
July 2006 Proficient Systems Provider of hosted proactive, revenue generating on-site chat solutions [8]
October 2007 Kasamba Inc. Online provider of chat-based experts [9]
April 2010 NuConomy Web analytics and optimization platform [10]
May 2012 Amadesa Web marketing company specializing in predictive intelligence technology [11]
June 2012 Look.io, Inc. Mobile chat provider [12]
November 2012 ENGAGE Pty Ltd. Australian provider of cloud-based customer contact solutions [13]
April 2014 NextGraph Digital engagement solutions company [14]
June 2014 Synchronite Co-browsing and video chat [15]
November 2014 Contact At Once Leading platform for C2B sales conversations [16]
February 2018 BotCentral Leading Bot Platform for Enterprise AI and Conversational Commerce [1]
October 2018 Conversable Conversational commerce and AI platform [17]
July 2021 e-bot7 Conversational AI for Customer Service [18]
October 2021 Tenfold Customer experience integration platform [19]
October 2021 VoiceBase Voice analytics platform [20]

Products and services

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  • The Conversational Cloud — A cloud-based method of customer messaging. Business can communicate with customers on web, mobile, and social.[21]
  • LP Insights — Turns customers' chat transcripts into structured and unstructured data to provide actionable insights.[22]

See also

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References

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  1. ^ a b "SEC Filings". LivePerson. Retrieved 22 Nov 2021.
  2. ^ "LivePerson 10-K filing, February 25, 2019". February 25, 2019.
  3. ^ "LivePerson's Maven bot platform puts conversational AI in customer agents' hands". MarTech Today. 2018-12-10. Retrieved 2019-02-28.
  4. ^ "The establishment of our core values is one thing that we still refer back to each and every day. They are what define LivePerson". Business Interviews. 22 March 2013. Retrieved 3 April 2015.
  5. ^ "LivePerson returns to IPO price -- 10 years later", Marketwatch, April 7, 2010
  6. ^ "LivePerson dual lists on Tel Aviv Stock Exchange", Reuters, Mar 13, 2011
  7. ^ "LivePerson Acquires HumanClick, Creating a Global Market Leader in Real-Time eCRM Solutions for Small and Mid-Sized Businesses", Business Wire, October 13, 2000, archived from the original on October 25, 2016, retrieved October 25, 2016
  8. ^ "LivePerson buys live chat provider Proficient Systems in all-stock deal", Internet Retailer, July 19, 2006
  9. ^ "Kasamba to be Acquired by LivePerson", StartupIsrael.com, June 26, 2007, archived from the original on August 14, 2007
  10. ^ "LivePerson To Acquire Web Analytics Startup NuConomy For $3 Million", TechCrunch, Jan 25, 2010
  11. ^ "Web analytics marketing co Amadesa acquired by LivePerson", Globes, May 16, 2012
  12. ^ "Mobile Chat Platform Maker Look.io Acquired by LivePerson", Pando.com, June 12, 2012, archived from the original on May 8, 2015, retrieved April 13, 2015
  13. ^ LivePerson to Acquire Australia-based Customer Contact Solutions Provider, LivePerson, November 6, 2012
  14. ^ "LivePerson Adds New Team of Data Science Experts to Enhance its Leadership in Intelligent Digital Engagement". LivePerson (Press release). Retrieved 26 June 2018.
  15. ^ Gutbezahl, David. "LivePerson Looks to Better Engagement with Synchronite". TMCnet. Retrieved 3 April 2015.
  16. ^ "LivePerson Acquires Contact At Once! For $65M". NoCamels News. 6 November 2014. Retrieved 3 April 2015.
  17. ^ "LivePerson acquires Conversable, a conversational AI company". VentureBeat. October 2018. Retrieved 1 October 2018.
  18. ^ LivePerson. "LivePerson acquires e-bot7 to make self-serve, quick-launch conversational AI more accessible". www.prnewswire.com (Press release). Retrieved 2022-04-06.
  19. ^ "LivePerson acquires VoiceBase and Tenfold to power scaled Voice AI innovation". LivePerson. Retrieved 27 October 2021.
  20. ^ "LivePerson acquires VoiceBase and Tenfold to power scaled Voice AI innovation". LivePerson. Retrieved 27 October 2021.
  21. ^ "The LivePerson Conversational Cloud". LivePerson. August 5, 2020. Archived from the original on 1 January 2022. Retrieved 5 August 2020.
  22. ^ "LivePerson Launches LP Insights". Destination CRM. CRM Magazine. Retrieved 3 April 2015.
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