This article has multiple issues. Please help improve it or discuss these issues on the talk page. (Learn how and when to remove these messages)
|
PCCI Group is a multinational business process outsourcing (BPO) company focused on providing an adaptable call-center service for any business operating within these areas of expertise:
- Travel and Hospitality
- Telecommunications
- Media and Entertainment
- Banks, Fintech and Insurance
- E-commerce
- Healthcare
- BPO and Government agencies
- Technology
- Utilities
- Retail.
 | |
| Company type | Company held as a part of Teyliom Global Capital |
|---|---|
| Industry |
|
| Founded | 2002 |
| Headquarters | , |
Number of locations | 12 |
Key people |
|
| Products | |
Number of employees | 5,000 |
| Website | pcci-group |
In 2022 the company celebrated its 20th year in business as it now owns and operates 12 "contact centers" distributed through 8 African countries.[1]
While operations are based in Africa, the company has contracts being outsourced from Europe and the Middle East.[2]
History and company growth
editFounded in 2002, the company started off with a single call center out of Senegal only functioning with a maximum capacity of 300 employees/'callers'. PCCI Group is furthermore in partnership with its parent company: the Teyliom Group. With Teyliom Group offering services generally considered to be part of Telecommunications services, the partnership was struck up quite naturally due to the two companies complementing each other's functions.[3] PCCI started its operations with Orange in France by offering services in the field of customer acquisition and commercial telemarketing and continued growing to offer national and international, multichannel services. The company is continuing to establish itself in the call-center and telecommunications market, often being recognized for its consistent and branded customer service.[4] Since opening its doors in 2002, the group has constantly continued to expand its activities with the opening of various subsidiaries in a variety of African countries through the years; an example of this is the opening of its subsidiary in Côte d'Ivoire in 2010 after having partnered up with MTN Côte d'Ivoire in 2007.[5]
Clients
editPCCI Group delivers its services primarily in English and France and holds multiple Fortune 500 companies as clients; this includes European, Middle East and African leaders in telecommunications, media, BFSI, energy, retail and tourism.[6]
Locations
editPCCI headquarters are located in Dubai (UAE) with operations in Paris (France), London (United Kingdom) and in emerging markets.[7] Beyond its HQ the company holds active 12 active call-centers distributed through 8 African countries.
References
edit- ^ "Home". PCCI. Retrieved 2023-01-11.
- ^ Gray, Andrew. "Senegal call center puts accent on neutrality Outsourcing gives W. African nation French connection". Retrieved 28 November 2015.
- ^ "Archived copy" (PDF). Archived from the original (PDF) on 2016-03-04. Retrieved 2015-11-26.
{{cite web}}: CS1 maint: archived copy as title (link) - ^ "Don't Tell Anybody It's Africa Calling". Retrieved 28 November 2015.
- ^ "false". PCCI. Retrieved 2023-01-11.
- ^ "Dakar se cache au bout du fil du télémarketing". Libération.fr. Retrieved 2015-11-27.
- ^ http://www.itp.net/605862-pcci-group-to-expand-middle-east-operations