Pangdonglai (lit. “fat Donglai” Simplified Chinese: 胖东来, Traditional Chinese: 胖東來) is a retail corporation founded in March 1995 by Yu Donglai (于东来). It operates a chain of malls and grocery stores and is headquartered in Xuchang, Henan, China.[1][2] The company is known for excellent customer service, and prioritizing work-life balance for its employees.[3][4][5] In 2024 Pangdonglai paid out RMB¥8.8 million (US$1.2 million) in compensation to customers after a supplier was found to have violated food safety procedures.[6][7] Its success has spurred imitation of its business style by competitors.[8]
References
edit- ^ "The wild success story of a provincial Chinese supermarket chain". The Economist. July 16, 2024.
- ^ "China's Mega-Grocers Turn to an Upstart to Win Back Shoppers". Bloomberg News. July 30, 2024.
- ^ "The unhappy leave: What's the new policy introduced by a Chinese firm?". Firstpost. 16 April 2024.
- ^ "胖东来今年将安排全员出国游". Sohu.
- ^ "雷军＂折腰＂胖东来，亲临许昌时代广场"朝圣"学习_龙商网". www.longsok.com. Archived from the original on 2018-02-25. Retrieved 2018-02-25.
- ^ Yang, Yating (1 July 2024). "China supermarket chain makes US$1.2 million payout to customers over dirty noodles". South China Morning Post.
- ^ Liang, Shuang (2024-06-28). "Supermarket chain rewards whistleblower on food safety". China Daily.
- ^ Chen, Chang. "Yonghui Superstores Embrace Pangdonglai Model for Strategic Overhaul in Chongqing". iChongqing.