Plum Voice

The Plum Group, Inc. (DBA Plum Voice) is a company.

Plum Voice

Company type	Privately Held / Employee-Owned
Industry	Telecom and Software
Founded	2000
Founder	Matt Ervin
Key people	CEO: Matt Ervin
Website	www.plumvoice.com

Plum is headquartered in New York City with offices in Boston and Denver.

History

Plum Voice, founded in 2000 as The Plum Group, Inc., was incorporated to create technologies for personalized audio communication. By 2001, Plum had commercialized the open-standard Plum VoiceXML IVR platform which facilitated the creation of dynamic telecom applications.

• 2001 - Commercial launch of Plum VoiceXML IVR platform for customer-premises deployment
• 2002 - Launch of Plum Voice Hosting Centers for 24x7x365 managed IVR hosting
• 2004 - Plum Voice application suite receives a "Product of the Year" award from Customer Interactions magazine
• 2008 - Plum Survey builder launched, a do-it-yourself IVR survey tool.
• 2010 - Plum launched QuickFuse, a web-based rapid development platform used to create voice applications.
• 2013 - Plum launched VoiceTrends, an analytics and reporting toolkit designed specifically for voice applications. Plum achieves PCI-DSS Level 1.
• 2015 - Plum launched Plum Insight, a multi-channel (voice, web, mobile) survey platform. Plum achieves HIPAA compliance.
• 2016 - Plum launched a new version of QuickFuse called Fuse+.
• 2020 - Plum sunsets QuickFuse, rebrands Fuse+ as Plum Fuse.

See also

• IVR
• PaaS
• SaaS
• Speech recognition
• Voice
• VoiceXML

References

• Create Voice Apps From a Point-and-Click Interface with QuickFuse ReadWriteWeb
• Updating IVR to Optimize Business Success: An Interview with Plum's President Matt Ervin TMC Magazine
• Plum Voice Partners with Tyler Technologies to Provide its VoiceXML IVR Platform Speech Technology Magazine
• Plum Platform Awarded VoiceXML 2.0 Certification by VoiceXML Forum Archived 2012-10-20 at the Wayback Machine Speech Technology Magazine
• PlumVoice goes for low-hanging fruit in IVR market Boston Business Journal
• Plum Global Voice Offers VoiceXML Developer Accounts In United Kingdom Archived 2011-07-24 at the Wayback Machine Contact Center World
• Plum Voice Company profile Business Week
• The Magic IVR Archived 2011-07-18 at the Wayback Machine Non-Profit Tech Blog
• Artist in Residence Use Plum Technology Archived 2010-07-06 at the Wayback Machine Boston Cyberarts
• Meeting the changing needs of call centres Callcentre Helper Magazine
• Plum Voice cited as established Telephony provider TechCrunch
• Plum Voice Announces Immediate Availability of QuickFuse, an Intuitive Cloud Telephony Service to Create Smarter Voice Applications Archived 2010-06-28 at the Wayback Machine Denver Business Journal
• Plum Voice Unveils New Pollster Version of Plum Survey Platform Forbes