QSC&H (Quality, Service, Cleanliness & Hospitality) is a corporate motto adopted by McDonald's to describe the company's philosophy for operating restaurants.[1] The motto is codified in the procedures McDonald's uses to evaluate its franchisees.[2]
References
edit- ^ Pradhan, Swapna (2007). Retailing management : text and cases (2nd ed.). New Delhi: Tata McGraw-Hill. ISBN 9780070620209.
- ^ Stanford, Naomi (2013). Corporate culture getting it right. Hoboken, N.J.: Wiley. ISBN 9781118163276. Retrieved 6 July 2015.
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