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Qualfon, Inc. is a company that supplies outsourcing services to call centers, back offices, and business processes. The company was founded in 1995[where?] and is privately held.
 | |
| Industry |
|
|---|---|
| Founded | 1995 |
Area served | International clients |
| Services | Call centers, BPO and back-office processing |
Number of employees | 15,000[citation needed] |
| Divisions | Qualfon DSG |
Qualfon operates in the Philippines, Guyana, Mexico, the United States, China and India (Qualfon Technology Support Services LLP).
Acquisitions
editIn March 2013 Qualfon acquired Data Control Group (DCG), which is now called the Qualfon Data Services Group and performs back-office processing.
In May 2014 Qualfon acquired Center Partners, a United States contact center outsourcing company.[1]
In April 2016 Qualfon acquired Culture.Service.Growth (CSG), a contact center services company based in San Antonio, Texas.[2]
In December 2017 Qualfon acquired Dialog Direct, a BPO[clarification needed] company that provides lead generation, sales, and customer support services.[3]
References
edit- ^ "Global call center concern acquires Center Partners | Spokane Journal of Business". www.spokanejournal.com. Retrieved 2024-05-10.
- ^ staff, Coloradoan. "Qualfon buys up Texas competitor". Fort Collins Coloradoan. Retrieved 2024-05-10.
- ^ Ammachchi, Narayan (2017-12-11). "Qualfon Acquires Dialog Direct, Gains Entry Into Costa Rica - Nearshore Americas". Retrieved 2024-05-10.