Talk:Call forwarding

Single ring reminder and long distance charging

Party B decides to activate call forwarding to Party C's phone line. Party A calls Party B. Party A hears normal ringing and is unaware of forwarding. If anyone is at the premises of Party B, and a telephone set is plugged in and the ringer is on, Party B hears a single ring, but is unable to answer the call. Party C's phone rings until it is answered or Party A hangs up.

Long distance charging: Party B pays for long distance charges for calls forwarded to Party C, unless Party C is reached with a toll-free number (local or toll-free prefix such as 800). Party A pays for long distance charges for calls to Party B, unless Party B is reached with a toll-free number (local or toll-free prefix). In no case is Party A charged to call Party C, nor is Party C charged for an incoming call from Party A. Party C can only be charged for incoming 800-type calls from Party B, and Party B can be charged for incoming 800-type calls or collect calls from Party A.

However, if Party A does place a collect call, Party C would be accepting charges on behalf of Party B!

GBC 16:25, 27 July 2006 (UTC)

Examples:

Party A is in Columbus, OH; Party B is in St. Louis, MO with phone number 314-555-2368; Party C is in New York, NY with phone number 917-555-2368. Party A calls Party B. Party A pays for a normal LD call from Columbus to St. Louis, while Party B pays for a normal LD call from St. Louis to New York. However, if Party A calls collect and the charges are accepted (by a person answering Party C's phone line), Party B pays for a collect call from Party A in Columbus and a normal LD call to Party C in New York.

Party A is in Columbus, OH; Party B is in St. Louis, MO with phone number 1-855-314-2368; Party C is in New York, NY with phone number 917-555-2368. Party A calls party B. Party B pays for an incoming 800-type call from Party A, and a normal LD call to New York. (855 is a future toll-free prefix for North America, not in actual use yet.)

Party A is in Columbus, OH; Party B is in St. Louis, MO with phone number 314-555-2368; Party C is in New York, NY with phone number 855-917-2368. Party A calls party B. Party A pays for a normal LD call from Columbus to St. Louis, while Party C pays for an incoming 800-type call from Party B. However, if Party A calls collect and the charges are accepted (by a person answering Party C's phone line), Party B pays for a collect call from Party A in Columbus, and Party C pays for an incoming 800-type call from Party B.

Confusing, but working in Customer Services for a phone company, I have had to explain this to colleagues and customers considering their options for using Call Forwarding, and for customers who have called a forwarded number and wondered how they ended up where they did! I have also had customer, with a call to a normal (non-800) number on their bill, swear that they called the toll-free number and that, because they think it forwarded to a normal number, that we converted it on their phone bill, which is impossible because we don't have any knowledge of how calls are rerouted after they leave our system, and the billing uses the actual digits dialed by our customer!! GBC 16:39, 27 July 2006 (UTC)

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