Talk:OGPlanet

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I believe this page is being improperly editted by an OGPlanet staff member. The IP address can be tracked back to Vancouver, which is the location of one of their offices and the article was deliberatly re-written like an advertisement. KeepItCleanBoys (talk) 07:26, 5 July 2013 (UTC)

Something on their Fantastic Racism must be said

For many years now, they still hold and apply ban on all Brazilians, under the claim that our region is not supported. However the truth is far from that! The reason they do so is because a few of them caused trouble, talking in portuguese in their forums or having unacceptable behavior, and that led them to ban any Brazilian, regardless of them being nice or naughty, english-speaking or engrissu-speekin. They just didn't care at all. And what's worse? Nothing in the guidelines told you that being Brazilian or "in an unsupported region" is a reason for insta ban. Tsukiyomaru0 (talk) 03:26, 10 January 2014 (UTC)

Former employee of OGP here, one who had to monitor and prevent online fraud. The company itself internally had many issues, but racism was not one of them.

The real reasons OGP stopped supporting Brazilian audiences was due to the absolute massive amount of credit fraud and in-game hacking coming from Brazilian IPs, as well as an uncannily heavy amount of verbal abuse of other players. Each day we spent dozens of man-hours going over every Astro purchase and cancelling/charging back large clusters of them, always from Brazil. Mostly stolen American identities.

We would do this by checking the supposed purchasers location VS. the IP address of the account logging in for those Astros, and if they were far enough apart we would flag it as potential fraud and halt purchases, freezing the account until we could investigate further. We would reach out to account owners, and our rule was if we banned a suspicious account in this way and were contacted by the owner of the account, and they could provide proof of identity, we would un-ban the account and approve the purchase. Sometimes a person would buy a friend overseas Astros, we didn't want to ban people for that. I cannot recall this identity check ever being cleared from one of the accounts logging in from a Brazilian IP.

The only reason OGP was notified of this type of activity in the first place was because of chargebacks from American people that had already been victims of fraud. The company had to make the choice to shut down access to an entire region of customers because the customer base there, overall, was causing much more damage to the games financially and socially than good.

They sucked internally for other reasons, largely related to the work culture and greed of certain individuals, which was likely the cause for their downfall, but that's not for me to get into here. Unusanimus (talk) 00:09, 7 July 2023 (UTC)