Talk:Solarplicity
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Toto
editThere is a new company, Toto, taking over TudorTulok (talk) 12:56, 30 July 2019 (UTC)
- The article was updated accordingly. --Wire723 (talk) 15:27, 30 July 2019 (UTC)
- Thank you Wire723 TudorTulok (talk) 09:54, 31 July 2019 (UTC)
Useful Documents
edit- Notice of reason
- Ofgem ban energy supplier Solarplicity from taking on new customers for three months
- Energy firm Solarplicity banned from taking on new customers
- 'I drove to Solarplicity, and I'd do it again' - Customer hits road in bill row
- Working at Solarplicity on Glassdoor
- Working at Solarplicity on Indeed
- Confirmed Provisional Order - Solarplicity Supply Limited - 8 August 2019
Dr Bob Middleton & David Elbourne
editShould Bob Middleton & David Elbourne have their own pages, in order to protect future companies and future clients for not being informed about their business practices.
David Elbourne had a twitter account.
Links
Elbourne blames Ofgem
editIn this article Solarplicity energy supply business collapses amid Ofgem row. Elbourne blames Ofgem, but their system was lazy and in trouble already in 2017. Poor customer service started years ago, not in 2019.
Than you. TudorTulok (talk) 08:38, 15 August 2019 (UTC)
Advice to customers
editFrom here
Solarplicity Supply Limited is ceasing to trade and Ofgem, the energy regulator, will appoint a new supplier to look after its customers.
Ofgem’s advice to our customers is not to switch, but to sit tight and wait until it appoints a new supplier for you. This will help make sure that the process of handing customers over to a new supplier, and honouring credit balances, is as hassle free as possible for customers.
You can find support and advice on the Ofgem website. Alternatively, if you need additional support, you can call Citizens Advice on 03454 04 05 06 or email them via their webform. Advice will also be shared through Ofgem’s Twitter @ofgem and Facebook channels. If you are a business customer, then please read Ofgem’s business consumers guide.
link for domestic customers https://www.ofgem.gov.uk/ofgem-safety-net
link for business customers https://www.ofgem.gov.uk/ofgem-safety-net-business
All of our remaining customer supplies are secure and any domestic credit balances on these accounts will be protected. Ofgem will shortly appoint a new supplier to look after you.
The rest of the Solarplicity Group is not affected and will continue to do what it has always done best – provide innovative Renewable Technology to cut the cost of energy for Local Authority and Housing Association tenants. We will update you about our future plans in the coming days.
Solarplicity deeply regrets the impact that this decision will have on its remaining customers that did not transfer to TOTO, and its loyal suppliers. The large number of small energy suppliers and the harsh way the market is regulated make it difficult for companies like Solarplicity to survive. Ofgem’s recent actions stopped it from raising the funding it needed, unfortunately leaving it no option but to cease trading.
Customers that transferred to TOTO in the last two weeks – including all those on our Community Energy Scheme in Stoke are not affected.
No acces to the accounts on 8/16/2019
editThe page that was supposed to login is down on 8/16/2019. No message on their website why is the page down, no email for the reason. The company is diving into a mistake-after-mistake whirlpool, without informing people in time.
Credit balances for past and current customers will be honoured by EDF energy.
edit- This guide gives more information: Solarplicity customers: Your questions on new supplier EDF
- more news from EDF
BBC articles
editSolarplicity collapse: advice for customers and update on complaints from Ombudsman
editSolarplicity collapse: advice for customers and update on complaints (UPDATED) TudorTulok (talk) 14:41, 29 August 2019 (UTC)