Transversal Corporation is a British software company specializing in cloud-based knowledge management.
 | |
| Company type | Private |
|---|---|
| Industry | Computer software |
| Founded | 1998 |
| Founder | Davin Yap, David MacKay |
| Headquarters | , United Kingdom |
Area served | International |
| Website | www |
History
editTransversal was founded in 1998 by Davin Yap and David MacKay, researchers at the University of Cambridge, to develop a business application for answering customers' questions. Yap served as CEO until 2003 and again from 2005 to 2014, when he was replaced by company executive Heather Richards.[1][2][3]
In 2007, Transversal was named one of the UK's 20 fastest-growing venture companies.[4] During the 2010s it broadened its geographical reach by opening offices in Australia, Germany and the United States.[5][6]
In 2019, Transversal was acquired by Verint Systems.
Products and services
editTransversal provides knowledge management software for customer-facing websites, contact centers and enterprise systems.[7] It offers an end-to-end implementation service (including consultancy and design), as well as an API to enable its technology to be integrated with existing platforms.[8][9]
Awards and recognition
editTransversal and its clients won the Contact Centre Association's award for Best Technology Partnership in 2008, 2009 and 2010.[10][11][12] In 2014, Transversal was a top-ten finalist in the SME category at the Digital Leaders awards[13] and a finalist in the Technology Services Industry Association's Vision Awards.[14] KMWorld named Transversal among its vendors of "trend-setting products" from 2014 through 2018,[15][16][17][18][19] and listed Transversal as one of the "100 companies that matter in knowledge management" from 2015 through 2019.[20][21][22][23][24] In 2018, Transversal's CEO Heather Richards was named Cambridge Judge Business School Woman Entrepreneur of the Year.[25]
References
edit- ^ "Transversal Appoints New CEO". SourceWire. 26 August 2003.
- ^ "New CEO at Transversal as Founder Broadens Outreach". Business Weekly. 2 July 2014.
- ^ "Go on... ask me another", Cambridge Business, November 2013
- ^ "Transversal named one of UK's fastest growing venture-backed companies". Econsultancy. 30 August 2007.
- ^ "Transversal launches in Australia and New Zealand". 1 May 2012.
- ^ "Transversal opening US office as sales soar". Business Weekly. 27 January 2014.
- ^ "Transversal solutions". Retrieved 27 January 2015.
- ^ "Transversal services". Retrieved 27 January 2015.
- ^ "Transversal technology services". Retrieved 27 January 2015.
- ^ "Capita Business Services selects Transversal as part of BBC Audience Services contract". Angel News. 18 May 2009.
- ^ "CCA celebrates world class customer service achievement". Business Wire. 5 November 2009.
- ^ "Winners and losers". Call Centre Helper. 8 December 2010.
- ^ "Digital Leaders 100 Awards 2014" (PDF). Retrieved 27 January 2015.
- ^ "Blackbaud, Radialpoint, and SimpleQL Receive Coveted 2014 Vision Awards from the Technology Services Industry Association". 7 May 2014.
- ^ "Trend-setting Products of 2014". KMWorld. September 2014.
- ^ "Trend-setting Products of 2015". KMWorld. September 2015.
- ^ "Trend-setting Products of 2016". KMWorld. September 2016.
- ^ "Trend-setting Products of 2017". KMWorld. September 2017.
- ^ "Trend-setting Products of 2018". KMWorld. September 2018.
- ^ "100 Companies That Matter in Knowledge Management". KMWorld. March 2015.
- ^ "100 Companies That Matter in Knowledge Management". KMWorld. March 2016.
- ^ "100 Companies That Matter in Knowledge Management". KMWorld. March 2017.
- ^ "100 Companies That Matter in Knowledge Management". KMWorld. March 2018.
- ^ "100 Companies That Matter in Knowledge Management". KMWorld. March 2019.
- ^ "Transversal CEO Wins Woman Entrepreneur of the Year". Transversal.com. March 2018.