OTRS (Open-source Ticket Request System) software is used to handle queries, complaints, and comment e-mails from the public. Volunteers trusted to give courteous and helpful responses are given access to the system which operates under the auspices of the Communications committee of the WMF Board of trustees.
If you disagree with an action based on an OTRS ticket and would like it reviewed by other OTRS volunteers, then please log it at OTRS/review.
More volunteers are always needed. Information about volunteering for the English-language "info" queue can be found on OTRS/info-en recruiting, and a proposed introduction for new users can be found on OTRS/introduction. Otherwise, if you are an experienced editor and feel qualified to help answering emails in your language, please ask the contact for your language. If you would like an email address for a project/language that does not yet have a queue in OTRS, please contact an OTRS admin to set one up.
There is also an IRC channel, private wiki, mailing list, and article monitoring system dedicated to Wikimedia OTRS.
OTRS (Open-source Ticket Request System) je komunikacijski sustav za postavljanje zahtjeva, žalbi i komentara od strane javnosti.
Dragovoljci od povjerenja imaju pristup sustavu koji je podređen Odboru za komunikaciju Wikimedijinog Odbora povjerenika. Ti su dragovoljci zaduženi da daju pristojne i korisne odgovore.
Za one koji se ne slažu sa akcijama zasnovanim na vašem zahtjevu i želite da ih se dodatno razmotri, možete ostaviti komentar na m:OTRS/review.
Također, postoji i OTRS-ov IRC kanal, privatni wiki, mailing lista i sustav praćenja članaka.