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Many customers have complained that they have been deceived by DirectBuy into signing expensive contracts for the privilege of purchasing goods supplied by the company. A three-year membership usually costs about $5,000, with yearly fees in the hundreds layered on top of that. Furthermore, potential members are told at the information sessions that unless they commit to it right then and there, they will be ineligible for membership for another seven years. While DirectBuy prices have been proven to be lower than some of their competitors' prices, all purchased items incur a processing and shipping fee, which is not included in the original price quote. In many cases, these additional costs usually bring the total price to that above what can usually be found at many traditional retailers.