User:Dvavasour/Systems

BT's Systems

Introduction

We need to consider BT's systems at three layers:

Services (that is information sources)
Gatekeeper systems (that is, systems which allow users to get to the services)
Client side

Client Side

The following are the ways of accessing BT systems the all need a BT Build laptop

Directly connected to BT Network
idesk (Citrix client) this comes with 6-digit and 8-digit fobs
thinapps (Citrix client)
VPN - as if directly connected, but remotely.

Direct connection to the BT Network

As the name implies, you are physically in a BT location connected to the internal network

idesk

idesk is a Citrix client session. In its 6-digit fob version it gives access to a fixed desktop, while the 8-digit fob version gives wider access. However, only applications placed on the desktop are available

thinapps

thinapps is another Citrix client session, giving freer access.

VPN

VPN access gives access as if connected to the BT network. BT are not prepared to grant VPN access to anyone other than BT staff.

Gatekeeper Systems

egatekeeper
Control-M

Services

Facts
Supportal
Bridge Support Directory
Live Link
SALSA
PI (Primary Integration)
Clarify