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NetSfere is a cloud-based messaging service that serves as a secure platform for internal enterprise communications. Only the sender and the recipient can read the content of encrypted messages sent via NetSfere.[1]
Parent company Infinite Convergence, a subsidiary of Infinite Computer Solutions, developed NetSfere. In creating the NetSfere offering, Infinite Convergence leveraged its expertise in developing scalable enterprise messaging solutions for large companies like Western Union[2], as well as its carrier-grade SMSC offerings, which process over 1 trillion messages annually for over 130 million global subscribers.[3]. In addition, NetSfere's code base is based in part on technology the company acquired from Motorola in 2010.[4]
NetSfere protects companies from a potential cybersecurity breach in which proprietary data and systems are compromised by hackers who get access to employees' unencrypted instant messages and chat sessions.[5] Security features include message encryption, device-to-device encryption via elliptical key exchange[4] and full administrative control of all accounts and devices.[6] If an employee's device is lost or stolen, the NetSfere administrator can remotely wipe all historical data from the application.[7]
A NetSfere user that uses multiple devices can use any of them to send messages, receive messages and access prior conversations.[8]. NetSfere's secure messaging solution is available for use on Android devices, iOS devices (including iPhone, iPad and iPod Touch), desktops (Mac or PC) and on tablets or other devices with a mobile web browser.[9]
In addition to standard messaging content, other important business information, such as images or files, can be attached to NetSfere messages.[10] Message delivery is highly reliable, based on NetSfere's ability to send and receive messages via multiple means, including IP Push, MMS and SMS.[11]
NetSfere is focused on a number of niche industries[12], including healthcare, legal, finance, banking, insurance, travel, hospitality, supply chain and retail.
In the highly-regulated financial services market, NetSfere provides full compliance with Sarbanes-Oxley, Dodd-Frank, Office of the Comptroller of the Currency (OCC) regulations, and Financial Industry Regulatory Authority (FINRA) guidelines.[4] A 2015 study by NetSfere found that 50 percent of financial institution employees use mobile messaging daily, yet 38 percent of employers do not have an official platform for enterprise messaging. [13]
In hospitals, doctors and nurses can use NetSfere to collaborate with their colleagues, thus protecting against confirmation biases that can lead to an incorrect diagnosis or a neglected potential medical solution.[14] NetSfere meets governmnent-mandated HIPAA compliance requirements.CITATION!!! Market research commissioned by NetSfere in October 2015[15] suggests that most healthcare institutions are currently not using HIPAA-compliant messaging solutions and instead are using consumer messaging apps such as GChat, Facebook Messenger and WhatsApp.
In addition to its direct sales, NetSfere has enlisted various channel partners, including Dimension Data in the Asia Pacific region[16].
With respect to competition, NetSfere participates in the larger unified communications market, which includes large companies like Google, Microsoft and Cisco[17], as well as a number of smaller messaging solutions providers.
References
edit- ^ Noyes, Katherine (2015-02-25). "NetSfere Promises Enterprise Messaging With End-To-End Security". ChannelWorld India. Retrieved 2015-03-10.
NetSfere's device-to-device encryption protects messages and documents from the time they leave the sending device until they arrive on the receiving one...The result is that only the sender and intended recipients can read the content.
- ^ Savvas, Antony (2015-04-13). "Western Union deploys global secure messaging service for customers". ComputerWorldUK. Retrieved 2015-03-10.
Global payments provider Western Union is deploying Infinite Convergence's cloud-based enterprise messaging service (EMS) for its customers.
- ^ "Infinite Convergence Solutions' Mobile Technology Patent Closes Critical Gap in Group Messaging Reliability and Security". Yahoo Finance. 2015-06-16. Retrieved 2015-03-10.
The company's technology supports more than 130 million subscribers by sending nearly one trillion messages per year.
- ^ a b c Caruthers, Renee (2015-08-25). "NetSfere emphasizes compliance, security and simplicity with cloud-based messaging platform". FierceFinanceIT. Retrieved 2015-03-10.
The foundation for NetSfere is based in part on technology acquired from Motorola in 2010, when the electronics giant decided to divest of its messaging business as part of a strategy of focusing on more core businesses.
- ^ Gaebler, Ken (2015-02-24). "Data Security And Omnichannel Experiences Are Top Of Mind For Retail CIOs". Gaebler Resources for Entrepreneurs. Retrieved 2015-03-10.
Products like NetSfere address a cybersecurity breach scenario in which proprietary retailer data and systems are compromised because hackers were able to infiltrate and monitor instant messages and chat sessions, many of which are conducted on consumer-focused platforms that are not secure.
- ^ "Secure Enterprise Messaging Service Gives Businesses Control Over Employee Communication". Telecom Reseller. 2015-03-11. Retrieved 2015-03-10.
...includes message encryption, device-to-device encryption and full administrative control of all accounts and devices.
- ^ Noyes, Katherine (2015-02-24). "NetSfere promises enterprise messaging with end-to-end security". Network World. Retrieved 2015-03-10.
IT managers can remotely wipe or restore all historical data from the application on employees' old, existing or new devices.
- ^ Lesonsky, Rieva (2015-04-04). "Winter Woes, Employee Engagement, Creative Tax Write-Offs and More". SmallBizDaily. Retrieved 2015-03-10.
Employees can safely communicate business information in real-time from whichever device they happen to be using.
- ^ Owen, Jeff (2015-02-10). "Secure Enterprise Messaging Service Gives Businesses Control Over Employee Communication". Cloud Communications Alliance. Retrieved 2015-03-10.
NetSfere is available as a native app on iOS and Android, as well as via desktop and mobile web browsers.
- ^ "Tips for taking more control of your time". The American Genius. 2015-04-28. Retrieved 2015-03-10.
With NetSfere, you can safely communicate business information, including images and files, within chat groups.
- ^ "Secure Enterprise Messaging Service Gives Businesses Control Over Employee Communication". PR Newswire. 2014-09-08. Retrieved 2015-03-10.
The service also boasts robust message delivery, ensuring seamless message delivery via IP Push, MMS and SMS under all circumstances, including instances of poor coverage.
- ^ Noyes, Katherine (2015-02-24). "NetSfere promises enterprise messaging with end-to-end security". CIO. Retrieved 2015-03-10.
Numerous industry-specific versions are available.
- ^ Groenfeldt, Tom (2015-10-26). "Why Financial Services Pros Are Using Private Messaging For Work". Forbes. Retrieved 2015-03-10.
According to the study, 50 percent of financial institution employees use mobile messaging daily, yet 38 percent of employers do not have an official platform – internal or third-party.
- ^ Pick, Rachel (2015-06-12). "Why Are Pagers Still a Thing?". Motherboard. Retrieved 2015-03-10.
Using a secure messaging app, doctors would be able to get opinions and recommendations from their colleagues in record time. Collective brainpower protects against confirmation bias and the possibility of an overlooked potential solution.
- ^ Caspi, Heather (2015-11-09). "Most healthcare institutions using non HIPAA-compliant messaging apps". Healthcare Dive. Retrieved 2015-03-10.
...others are directing staff toward regular consumer messaging apps that do not provide the security required to comply the Health Insurance Portability and Accountability Act (HIPAA).
- ^ Amato-McCoy, Deena M. (2015-10-27). "Infinite Convergence, Dimension Data Asia Pacific Team Up for Enterprise Messaging Service". Mobile Enterprise. Retrieved 2015-03-10.
By leveraging Dimension Data's Managed Cloud Platform (MCP) and global geographic presence, NetSfere will reduce latency and ensure data sovereignty requirements for its clients in regulated industry verticals, such as banking and financial services, healthcare, government, and more.
- ^ Gaebler, Ken (2015-02-10). "Microsoft Counters Google Market Traction With New Skype For Business Offering". Gaebler Resources for Entrepreneurs. Retrieved 2015-03-10.
NetSfere, for example, is an emerging player in secure enterprise messaging that will need to carefully navigate market challenges in upcoming months.