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| Formation | 2001 |
|---|---|
| Founder | Niels Delater |
| Type | Quality-Monitoring Institute |
| Headquarters | Dresden, Germany |
| Staff | 50-100 |
| Website | www |
Spectos, GmbH is an German institute for quality-monitoring and productivity in customer service[1]. Founded by Niels Delater in 2001 and based in Dresden, the company develops web applications and services in order to measure service quality and customer experience.
The objective is to help companies understanding their customers better and tap the potentials of improvement given by their voice.
Spectos works according to international standards, being ISO 9001:2008 certified[2]. The institute is also working in the workgroups of the European Committee for Standardization[3] helping to develop the future of service quality standards.
History
edit- 2001: Founding of Research & Monitoring Company by Niels Delater
- 2003: Quality Service Monitor for the Postal Industry, Specifically TNT Post Germany Network
- 2006: Founding of Spectos GmbH to Expand Business, Begin Development of Spectos Scout BI Tool
- 2009: Opening of Office in Hanoi, Begin Expanding into Retail Industry and International Markets
- 2010: Entry into the Mobile Research Market, Development of Monitoring Solutions with QR Codes
- 2012: Opening of Office in Brussels, Begin Quality Monitoring in International Markets
- 2013: International launch of the Real Time Feedback Management Web Tool, Feedbackstr
- 2014: Opening of Office in Vancouver to Expand Market in North America
References
editExternal links
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