| Company type | Public Company |
|---|---|
| Founded | 1982 |
| Headquarters |
|
Area served | Worldwide |
| Services | Cloud-based Customer Care and Billing |
| Website | amdocsoptima |
Amdocs Optima, a division of Amdocs and the name of one of its platforms, is a digital customer management and commerce platform for companies selling a diverse set of products and services to consumers and enterprise customers[1]. It offers SaaS-based business models[2], a responsive web design and an omni-channel customer experience[3].
Headquartered in Jersey City, New Jersey, Amdocs Optima has over 1700 employees in 48 countries, a research & development facility, and support centers located worldwide, including Cyprus, India, Israel, Poland and the USA.
History
editLaunched in September 2016[4], Amdocs Optima is built on Amdocs Compact Convergence, Amdocs Kenan and Amdocs C1 product capabilities. The solution includes converged pre- and post-paid business support systems (BSS) functionality, a cloud-deployable architecture, multi-tenancy, and support for multiple lines of business and enables simple to complex Business-to-Business (B2B) customer models.
Solutions
editAmdocs Optima is a billing and customer care solution for digital enterprises in the transportation, finance and utilities markets, communications service providers with less than 10 million subscribers and MVNOs/MVNEs. The solution provides converged billing and rating (subscription, consumption or usage-based), financial management, customer management and order management[5]. The virtualized infrastructure enables multi-tenant support and can be deployed in a public cloud (Amazon Web Services (AWS) and others), private cloud or on premise. Amdocs Optima includes an integration layer built on Red Hat JBoss. The business integration layer enables REST-based application programming interfaces (APIs), exposing user interface (UI) components to enable integration with external technologies. The Amdocs Optima Web UIs adhere to the responsive web design approach and are designed using HTML5, CSS3 and React technology.
References
edit- ^ https://www.indiainfoline.com/article/news-business/amdocs-introduces-amdocs-optima-a-new-digital-customer-management-and-commerce-platform-116091400466_1.html
- ^ https://telecomreseller.com/2016/09/14/optima-is-a-digital-customer-management-and-billing-platform-allowing-enterprise-to-track-the-lead-through-the-sale-and-into-the-billing-system
- ^ https://d1.awsstatic.com/whitepapers/amdocs-optima-digital-customer-management-and-commerce-platform-on-aws.pdf
- ^ https://globenewswire.com/news-release/2016/09/07/870010/0/en/Amdocs-Introduces-Amdocs-Optima-Expanding-its-Value-Proposition-to-Midsized-Communication-Businesses-and-Digital-Enterprises.html
- ^ https://amdocsoptima.com/solutions-overview/