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CX Company
CX Company is a European software company that develops and sells an AI chatbot platform for enterprise use. The company's product - called DigitalCX - is deployed in a wide range of industries including finance, utilities, telecom, travel, the public sector and retail. It is headquartered in Rotterdam, The Netherlands and was founded in 2005.
Product
DigitalCX is a cloud-based SaaS platform which allows businesses to deliver automated customer support across a range of digital channels and devices. Users can curate questions & answers, dialogs, and intents, using drag and drop technology. The platform comes with a built-in Natural Language Processing (NLP) engine in 20+ languages and several AI features. Its Application Programming Interface (API) can connect and interact with back office and transaction processing systems, CRM systems, live chat and telephone applications.
History
- 1999: Jeroen Brouwers started to develop chatbots after seeing an abundance of call centers emerging in the US because of the dot-com bubble. He bel ieved that contact with customers could be done in a quicker and smarter way than via phone or voice response systems.
- 2001: Jeroen Brouwers created his company Elitech and welcomed his first client, Nutsbedrijve Maastricht (now part of Essent).
- 2003: Jeroen met Dirk Jan Dokman and Jaap van Gent who started reselling his product.
- 2005: Jeroen Brouwers, Dirk Jan Dokman and Jaap van Gent founded CX Company.
- 2010: the Webcare Company was founded to accommodate the growing web care needs of KLM, one of its clients.
- 2006: CX Company begins operating in Germany and opens an office in Dusseldorf.
- 2007: CX Company begins operating in the UK and opens an office in London.
- 2015: CX Company sells the Webcare Company and focusses on its core business: chatbot development
- 2019: Dirk Stuip is appointed as Managing Director
References
edit- ^ https://www.gartner.com/en/documents/3947357/market-guide-for-virtual-customer-assistants
- ^ https://twinklemagazine.nl/2018/08/whatsapp-business-dirk-jan-dokman/index.xml
- ^ https://www.tractica.com/research/virtual-digital-assistants/
- ^ https://customerfirst.nl/nieuws/2018/12/asr-optimaliseert-chatbotconversaties/index.xml
- ^ https://fonkonline.nl/artikelen/marketing/a-s-r-kiest-chatbot-cx-company-47903.html
- ^ https://www.frankwatching.com/archive/2019/04/01/hey-google-hoe-bouw-ik-een-succesvolle-voice-toepassing/
- ^ https://www.emerce.nl/wire/cx-company-verovert-conversation-platform-nu-engeland-duitsland
- ^ https://directorsclub.news/2019/08/01/cx-company-recognized-in-the-gartner-2019-market-guide-for-virtual-customer-assistants/
- ^ https://www.ipintegration.com/resources/news/press-release-ipi-implements-ai-chatbot-for-northern-ireland-water/
- ^ https://www.emerce.nl/wire/pggm-kiest-cx-company-partner-digitaal-klantcontact
- ^ https://directorsclub.news/2019/11/25/cx-company-breaks-through-with-two-new-ai-features/
- ^ https://nationalinnovationawards.org.uk/
- ^ https://podtail.com/podcast/over-klanten-gesproken-gesprekken-over-klantb/okg-23-drie-trends-in-digitaal-klantcontact-m/
- ^ https://www.marketingfacts.nl/profiel/230162
- ^ https://www.capterra.com/p/146306/DigitalCX/
- ^ https://www.zendesk.com/apps/support/digitalcx-agent-support/
- ^ https://chrome.google.com/webstore/detail/digitalcx-chatbot-builder/mpjdpaajddegkcoepgolcpmeafkdiecp?hl=en
- ^ https://www.dutchcowboys.nl/business/cx-company-investeert-4-miljoen-om-groei-te-versnellen-van-digitalcx
External links
editNatural language processing software, Chatbots, Artificial intelligence applications