User:Userceg/Pensions MMP

Pensions Mission Mode Project

The pensions MMP is primarily aimed at making the pension/ retirement related information, services and grievances handling mechanism accessible online to the needy pensioners, through a combination of interactive and non-interactive components, and thus, help bridge the gap between the Pensioners and the Government. The portal provides the following services

• Online registration of grievances - These grievances are passed on to the Ministry/Department concerned online as well as through post for redressal.
• Dissemination of information concerning pension and retirement related benefits to Pensioners, other Stakeholders, etc. All orders/instructions are uploaded on the Portal for the Users.

As an additional facility, Utility services have also been made available to Users on the Portal by establishing hyperlinks to the websites of some of the State Directorates of Pension and AGs of various States, though the Department has no role to play in State Government pensioners.

Objectives

• To provide a single window service to Central Civil Pensioners.
• To facilitate an efficient and effective grievance redressal mechanism for pensioners.
• To keep the pensioners aware of their rights and responsibilities/obligations.
• To enable the Pensioner’s Association/Welfare Organizations to access information/lodge grievances on behalf of their members.

The Pension Portal

The pensioners’ portal operates at three levels, which are interlinked; 1. Pensioners’ Association level (at State Headquarters initially)/Pensioners Level 2. Central Ministry/Department level 3. Central level (Nodal) – Department of Pension & Pensioners' Welfare

The Pensioners Portal has interactive and non-interactive components

The system functions across all Ministries/Departments and major organizations of the Central Government and provide hyperlinks to relevant databases – Railways/Posts/Defence/AIS. CPENGRAMS is an online web-enabled system over NICNET, developed by NIC in association with the Department of Pensions and Pensioners Welfare, for speedy redressal and effective monitoring of grievances related to pension, by various Central Government Ministries/Departments/Organizations. This system, besides providing a faster access to the pensioners, offers the following online facilities:

• Registration of Pension Grievances
• Forwarding of Reminders/Clarifications
• Query on the status of any of the Registered Grievances
• Available (24*7) basis for submission of grievance online

Implementation Strategy

The Pensioner’s Portal has been designed and developed by the NIC in consultation with Stakeholders i.e. Pensioners’ Associations/Ministries/Departments of GOI, etc. It is being implemented through various Ministries/Departments/Organisations of GOI. Besides, around 27 Pensioners’ Associations have also been identified across the country with respect to implementation of the Portal. These Associations are expected to help pensioners in filling their grievances online through CPENGRAMS, pursue the cases with local authorities (i.e. at State Level) and formulate the Annual Work Plan with regard to various activities for the welfare of pensioners.

Governance Structure

The Advisory and Empowered Committee, which includes various Stakeholders renders necessary guidance and advice in the implementation of the Portal from time to time. The Empowered Committee takes on-the-spot decision with regard to implementation of the Portal.

Status

• Portal launched for public domain on 30th March 2007
• Training imparted to officials of Ministries/Departments in regard to operation of the portal and to acquaint them with the Centralised Pension Grievance and Monitoring System (CPENGRAMS) which is a part of “Pensioners’ Portal”
• Pensioners' Associations across the country identified to be associated with the implementation of 'Pensioners' Portal'. Visits undertaken by Department Officials to various States to facilitate identification of these Associations.
• Grant-in-aid to all identified Pensioners' Associations released for meeting day to day expenditure on Electricity, Internet Connectivity, Water, Telephones, Stationery, etc. Further grants have been released to 16 Associations after receipt of Utilisation Certificates from them.
• Work for integration of CPGRAMS, administered by D/o AR& PG and CPENGRAMS administered by D/o P&PW in progress. This will facilitate disposal of grievances as for all Ministries/Departments. The pension related grievances will be combined to avoid receipt from multiple sources for the Ministries/Departments.

References

• http://www.pensionersportal.gov.in/
  
• http://www.persmin.nic.in/