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Voxpro is a corporate multinational provider of outsourced multilingual customer service and technical support services[1] for international brands. It is the largest in its industry[2] in Ireland or the UK.[3]
| Company type | Private limited company |
|---|---|
| Industry | Business Services, IT Consulting and Outsourcing/Offshoring, Communications |
| Founded | 1995 |
| Successor | Voxpro powered by TELUS International |
| Headquarters | Cork, Cork , Ireland |
Key people | Dan Kiely (CEO & Co-Founder), Philip McNamara (Managing Director) |
| Services | Communication Services |
| Revenue | €80.8m (2020) |
Number of employees | 1973 |
| Website | http://www.voxprogroup.com/ |
| Footnotes / references https://www.bloomberg.com/profile/company/0909851D:ID#xj4y7vzkg https://ie.globaldatabase.com/company/voxpro-limited | |
History
editVoxpro was founded in 1999 by husband and wife team Dan and Linda Kiely. Since its inception[4] its headquarters have been in Cork, Ireland, over a Marlboro Street public house.[5] It also has offices in Dublin, Sacramento, San Francisco and Bucharest. The initial team was six people but employment expansion occurred fast.[6] It focuses on customer service – but for companies that fit with its vision.[7]
In August 2017, TELUS International acquired a 55pc stake in the company, which then operated as ‘Voxpro – powered by TELUS International’.
As of December 2019, TELUS International acquired the remaining 45pc in fast-growing Cork-based business process outsourcing company Voxpro that it did not already own.
Notable clients
editToday, Voxpro's clients include: Airbnb,[1] Google,[8] Nestlabs.[9]
Further development
editVoxpro more than trebled its US workforce after announcing 450 positions at its base in California.[10] According to Jon Ward, General Manager of Voxpro US, “Voxpro’s North American expansion is in full swing with the imminent announcement of another new site. Our announcement today of 450 additional roles in Folsom will ensure sufficient highly trained individuals are in position for our continued expansion. We are also looking to the east coast where we will open a sales and marketing office in New York later this year, together with an east coast centre of excellence.”[11]
The firm’s plans comprise a ‘futuristic call centre with 750 jobs, and a lot of open space, mirroring Google’s design.[12] In terms of its likeness to Google, Voxpro’s Managing Director Aidan O’Shea claimed that it is “similar, but different.” O’Shea believes the firm has a very clear picture on its targeted industries in the future. The firm has no intention for example, on focusing on banks, utility or telecommunications companies. Rather, it is looking into the financial services industry. He also claims that it is a place young people want to work at and has a very different feel to other standard outsourcing firms. As such Voxpro looks for a certain type of employee.
CEO Kiely said that an initial public offering will be a viable option once revenue hits around €100m.[7]
Awards and acclaim
editIn 2013, Voxpro won the High Growth Company award at the it@Cork Leaders Awards. In 2014, the Cork Chamber/ Vodafone Company of the Year award, as well as the 2013/2014 Deloitte Best Managed Companies Award. Both Kielys were named MSL Cork Business People of the Year in October 2013 and in the same year, Linda won the Entrepreneur of the Year at the IMAGE Businesswoman of the Year awards 2013.[13]
In 2015, Voxpro received the Grand Prix Award at the eir Elevation Fast Company Awards 2015, for “ingenuity and economic growth potential of businesses across Ireland.[14] In 2016 Voxpro was named as one of Ireland’s ‘Best Managed’ companies in the Deloitte Best Managed Companies Awards Programme. This award recognizes indigenous firms in Ireland “operating at the highest levels of business performance.”[15]
References
edit- ^ a b "Inside Story: Voxpro". Irish Jobs. Retrieved 23 November 2016.
- ^ Webb, Nick (18 October 2015). "Voxpro plans to raise €20m as it seeks to create 780 jobs for US expansion". Irish Independent.
- ^ "An Taoiseach announces 400 new jobs at Voxpro". Enterprise Ireland. Retrieved 23 November 2016.
- ^ "The Irish Tech 100 (Part Four)". The Dublin Globe. Retrieved 28 July 2016.
- ^ Linnane, David. "Rent crisis in Cork is costing us jobs". Evening Echo. Archived from the original on 17 August 2016. Retrieved 28 July 2016.
- ^ "About Us". Voxpro Group. Retrieved 28 July 2016.
- ^ a b O'Shea, Aidan (30 June 2016). "Servicing tech royalty is helping outsourcer Voxpro take America". The Irish Independent.
- ^ Webb, Nick. "Voxpro plans to raise €20m as it seeks to create 780 jobs for US expansion". Voxpro. Retrieved 23 November 2016.
- ^ Young, Allen. "It's official: Voxpro's 'futuristic' call center is here". BizJournals. Retrieved 28 July 2016.
- ^ Lynch, Doral (29 November 2015). "Here's to you. A toast to the power couple behind Voxpro". Irish Independent. Retrieved 28 July 2016.
- ^ O'Dwyer, Peter (17 March 2016). "Voxpro adds 450 US jobs in global expansion". Irish Examiner. Retrieved 28 July 2016.
- ^ Young, Allen. "Voxpro plans 'futuristic' Folsom call center with 750 jobs". Biz Journals. Retrieved 28 July 2016.
- ^ English, Eoin (3 May 2014). "Voxpro: From humble beginnings to global success". Irish Examiner. Retrieved 28 July 2016.
- ^ "Voxpro wins Grand Prix Award at eir Elevation Fast Company Awards 2015". Business and Finance. Retrieved 28 July 2016.
- ^ "Four in a row for Voxpro at Deloitte Best Managed Awards 2016!". Cork Chamber. Retrieved 28 July 2016.
