Wikipedia:Reference desk/Archives/Computing/2024 September 1

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September 1

Why does my laptop (almost) always shut down, when running Windows Experience Index?

In the rare cases, when it doesn't shut down (as happens if it has just been turned on), the Windows Experience Index, on a scale from 1.0 to 7.9, is:

Processor: 6.9.

RAM: 6.9.

Hardisk: 5.9.

3D Graphics: 5.0.

2D Graphics: 4.2.

HOTmag (talk) 07:15, 1 September 2024 (UTC)

In my experience, shut downs like that have three primary reasons: 1. overheating of a component (might want to check if all the fans are clean, working and freely spinning) or 2. possibly a hardware failure in one of many components, but generally gpu or cpu memory. 3. a bad driver that causes a crash with a level of randomness.

Determining which one is the cause can be a challenge. But in the BIOS, you can generally observer temperatures and run a memory check, which might be helpful. —TheDJ (talk • contribs) 09:02, 1 September 2024 (UTC)

When you say "shut down", what do you mean? Does it actually gracefully shut down and power off? Randomly reboot? Blue screen? Freeze, requiring a hard reboot? Which version of Windows are you running? I would check your logs in Event Viewer (eg Click Start > Control Panel > System and Security > Administrative Tools · Double-click Event Viewer) which may give you some clue. MinorProphet (talk) 13:47, 10 September 2024 (UTC)