Wikipedia

Zadarma

Zadarma is a Bulgarian[1] cloud communications company founded in 2006.[2][3][1][4]

Zadarma
Industrycloud communications
Founded2006
Headquarters
Bulgaria Edit this on Wikidata
Websitehttps://zadarma.com/

History

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Zadarma was founded in 2006.[1][5] In 2008, the company began selling virtual numbers in different countries. By 2012, the company launched its PBX (Business Phone System allowing call transfer, recording, forwarding, and interception, as well as instant message notifications within messaging apps like Slack, Telegram, and Messenger) and Zadarma's virtual numbers became available in 70 countries.[6]

In 2019, Zadarma released Teamsale CRM, a multifunctional system for managing relationship clients, integrated with cloud PBX and surpassed 1,700,000 users.[1][7][8]

In 2020, it launched Speech Analytics, allowing call transcription and analyses.[2][9] The company also launched web conferencing services. The following year, a browser extension for instant calls was introduced, resulting in 2 million registered users.[10]

In 2022, Zadarma became an mobile virtual network operator. It introduced its mobile numbers in France and launched an API for dealers and resellers.[11][12] The following year, the company introduced an eSIM service with internet coverage in over 150 countries.[13][14] In 2023, Zadarma was got MVNO (mobile virtual network operator) of the Year award organized by Mobile Europe.[15]

Overview

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Zadarma is a telecommunications provider, that included an eSIM service for travelers with data packages across multiple regions, an AI-powered voice analytics tool for business call analysis, and a cost-free virtual CRM system integrated with telephony for business automation.[16][17][18]

Zadarma operates in more than 160 countries and is represented by legal entities in Spain, the United Kingdom, and Bulgaria.[1][19] The company has over 2 million clients worldwide,[11][20] and annual revenues of over 1.5B € (2019).[1][12]

References

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  1. ^ a b c d e f "Cloudy, with a chance of success". Forbes (in German). 2020-05-14. Retrieved 2024-03-26.
  2. ^ a b Content, Forbes (2021-01-18). "Analítica de voz, clave para fortalecer la atención telefónica en tu empresa". Forbes México (in Mexican Spanish). Retrieved 2024-03-26.
  3. ^ Luz, Sergio De (2017-07-10). "Así puedes conseguir un número de teléfono fijo virtual si tienes un operador con solo Internet". RedesZone (in Spanish). Retrieved 2024-03-26.
  4. ^ MuyComputer (2020-04-14). "Cómo crear videollamadas gratis y sin límite de tiempo". MuyComputer (in Spanish). Retrieved 2024-03-26.
  5. ^ "Wiadomości Computerworld - Wiadomości IT, biznes IT, praca w IT, konferencje". www.computerworld.pl. Retrieved 2024-03-26.
  6. ^ R., Jem (20 September 2023). "Zadarma Cloud PBX VoIP: Your All-in-One VoIP Ecosystem". www.techtimes.com. Retrieved 2024-03-26.
  7. ^ Tur, Henryk (2021-02-10). "Zadarma CRM - PC World". pcworld.pl. Archived from the original on 2022-05-15. Retrieved 2024-03-26.
  8. ^ Tur, Henryk (2019-10-18). "Zadarma CRM - ZCRM - PC World". pcworld.pl. Archived from the original on 2020-09-20. Retrieved 2024-03-26.
  9. ^ Lill, Dominic (2020-12-22). "The benefits of speech recognition & analytics in business | Talk Business". Talk Business | Entrepreneur & Business Advice. Retrieved 2024-03-26.
  10. ^ "¿Cómo crear una videoconferencia de forma gratuita, sin límite de duración?" (in Spanish). 2020-04-15. Retrieved 2024-03-26.
  11. ^ a b Drive, Telecom (2022-01-19). "Zadarma Starts MVNO Operations in France". TelecomDrive. Retrieved 2024-03-26.
  12. ^ a b E. Schelmetic, Tracey (January 19, 2022). "Bulgaria's Zadarma Offering MVNO in France". tmcnet.com. Retrieved 2024-03-26.
  13. ^ Staats, Noah (2023-07-14). "Travelers, Here's Why You Need This: Best eSIM For Traveling". TheTravel. Retrieved 2024-03-26.
  14. ^ R., Jules (2023-08-07). "eSIM: Your Affordable Digital SIM Card for Global Travels". techtimes.com. Retrieved 2024-03-26.
  15. ^ Turner, Annie (2023-10-05). "Inaugural MVNO of Year Awards – and the winners are…". Mobile Europe. Retrieved 2024-03-26.
  16. ^ Martínez, Miguel (2023-12-12). "Zadarma ofrece el mejor servicio eSIM para los que no paran de viajar". MovilZona (in Spanish). Retrieved 2024-03-26.
  17. ^ "Analizar llamadas en tiempo récord: la tecnología que impulsará tu negocio y hará que conozcas mejor que nunca a tus clientes". Business Insider España (in Spanish). 2021-02-02. Retrieved 2024-03-26.
  18. ^ "Zadarma presenta un nuevo CRM gratuito que vale la pena conocer" (in Spanish). 2019-09-23. Retrieved 2024-03-26.
  19. ^ "One Phone, Two Worlds: Using Zadarma To Separate The Personal From The Professional". Phandroid. 2020-06-19. Retrieved 2024-03-26.
  20. ^ "Consejos para mejorar la venta telefónica - Emprendedores: La revista líder en economía de empresa". emprendedores.es (in Spanish). 2021-11-02. Retrieved 2024-03-26.
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