This article is a comparison of notable mobile CRM systems.
ERP systems are considered a superset of CRM systems.
Introduction
editThe market for mobile CRM applications is currently seeing record growth as new products and services around mobile CRM are being developed. The benefits of mobile CRM application have been demonstrated in a paper by Grandhi & Chugh (2012) through the case of Dow Corning and DirecTV where the introduction of SAP CRM system helped to improve their customer relations.[1] Analysis of the two organisations revealed that mobile CRM applications are not only helping them to improve relationship with customers, but also helping to reduce the costs of acquiring new customers.[1]
General
editOnly stable releases are considered.
| System | Creator | Last Updated | Android Tablet Application | iOS Tablet Application | Mobile Platforms | Offline Access | Free Mobile Access |
|---|---|---|---|---|---|---|---|
| Base CRM | Base CRM | 2024 | Yes | Yes | iOS,[2] Android,[3] Windows Phone[4] | Yes | Yes |
| Capsule (CRM) | Zestia Ltd. | 2024 | Yes | Yes | iOS,[5] Android,[6] | Yes | Yes |
| Microsoft Dynamics CRM | Microsoft | 2015 | Yes/Third Party | Yes/Third party | Windows Phone[7] | Yes | Yes |
| Oracle CRM | Oracle Corporation | 2013 | Yes | Yes | iOS,[8] Android[9] | Yes | Yes |
| Pipedrive | Pipedrive | 2024 | Yes | Yes | iOS,[10] Android,[11] | Yes | Yes |
| Salesforce[12] | Marc Benioff | 2013 | Yes | Yes | iOS,[13] Android[14] | Yes | Yes |
| SAP CRM | SAP | 2013 | Yes | Yes | iOS,[15] Android[16] | Yes | Yes |
| SugarCRM | SugarCRM | 2019 | Yes | Yes | iOS,[17] Android[18] | Yes | Yes |
| Zoho CRM | ZOHO Corporation | 2019 | Yes | Yes | iOS,[19] Android[20] | Yes | No |
See also
edit- Comparison of CRM systems
- List of ERP software packages (Enterprise Resource Planning)
- Customer relationship management (CRM)
References
edit- ^ a b Grandhi, S & Chugh, R 2012, ‘Strategic Value of Mobile CRM Applications: A Review of Mobile CRM at Dow Corning and DirecTV’, International Proceedings of Computer Science and Information Technology, vol. 36, pp.405-410. http://www.ipcsit.com/vol36/075-ICIIM2012-M40003.pdf
- ^ "Base CRM and Sales Tracking". Apple. Retrieved 5 June 2013.
- ^ "Base CRM and Sales Tracking". Google. Retrieved 5 June 2013.
- ^ "Base CRM". Microsoft. Retrieved 5 June 2013.
- ^ "Capsule CRM on the App Store". Apple. Retrieved 5 December 2019.
- ^ "Capsule CRM Android App". Google. Retrieved 5 December 2019.
- ^ "Activity Feeds". Microsoft. Retrieved 5 June 2013.
- ^ "Oracle CRM On Demand Connected Mobile Sales". Apple. Retrieved 5 June 2013.
- ^ "Oracle Fusion Mobile Sales". Google. Retrieved 5 June 2013.
- ^ "Pipedrive Sales Management IOS app on iTunes". Apple. Retrieved 21 Mar 2016.
- ^ "Pipedrive Sales Management Android App". Google. Retrieved 2 March 2016.
- ^ "Salesforce CRM comparison". Salesforce.
- ^ "Salesforce Mobile". Apple. Retrieved 5 June 2013.
- ^ "Salesforce Mobile". Google. Retrieved 5 June 2013.
- ^ "SAP CRM Sales". Apple. Retrieved 5 June 2013.
- ^ "SAP CRM Sales". Google. Retrieved 5 June 2013.
- ^ "SugarCRM Mobile". Apple. Retrieved 23 July 2019.
- ^ "SugarCRM Mobile". Google. Retrieved 23 July 2019.
- ^ "Zoho CRM - Sales & Marketing". Apple. Retrieved 23 July 2019.
- ^ "Zoho CRM - Sales & Marketing". Google. Retrieved 23 July 2019.