TDCX
| Formerly | Teledirect |
|---|---|
| Type | Private |
| Industry | Business process outsourcing |
| Founded | 1995 |
| Founder | Laurent Junique |
| Headquarters | Singapore |
Area served | Asia, Europe and Latin America |
| Services | Customer experience services, sales and digital marketing, content monitoring and moderation |
TDCX is a Singapore-based company that provides outsourced customer experience and business-process services. Founded in 1995 by Laurent Junique as Teledirect, it was renamed TDCX in 2019. The company was listed on the New York Stock Exchange following an initial public offering in 2021 and was taken private and delisted in 2024.
History
[edit]TDCX was founded in Singapore in 1995 by Laurent Junique under the name Teledirect.[1] The company initially operated as an outsourced call centre, handling customer communications including calls, emails and faxes.[1][2] In 1997, Junique sold a 40% stake in the company to advertising group WPP, which he repurchased in 2018 for approximately $28 million.[2]
It was renamed TDCX in 2019 as its activities expanded beyond call-centre services into areas including content moderation, marketing and e-commerce support.[2][3] In October 2021, the company completed an initial public offering on the New York Stock Exchange, raising approximately US$349 million.[4][5]
In June 2024, TDCX was taken private in a transaction valuing the company at just over US$1 billion.[6] Junique acquired the approximately 14% of the company that he did not already own, and TDCX was delisted from the New York Stock Exchange.[6][3]
In 2025, TDCX acquired Open Access BPO, a US-headquartered outsourcing company with operations including locations in the Philippines and Taiwan.[7] Later that year, TDCX acquired data-labeling company SUPA and integrated it into Chemin, its newly launched AI services subsidiary.[8][9]
Operations
[edit]TDCX provides outsourced customer experience and business-process services.[1] Its activities include customer experience services, sales and digital marketing, and content monitoring and moderation.[1][2]
In 2021, TDCX operated across Asia, Europe and Latin America.[2][4] It operated in ten markets, including Singapore, the Philippines, China, India and Spain,[10][4] and provided services in more than 20 languages.[4] By 2022, it had more than 17,000 employees across 11 countries and supported clients in more than 30 languages.[1] In 2023, it opened a campus in Ho Chi Minh City, Vietnam, its 28th delivery location.[11]
References
[edit]- 1 2 3 4 5 Yuan, Yong Jun (2022-09-08). "TDCX sees growth in moving beyond customer service to sales". The Business Times. Retrieved 2026-08-21.
- 1 2 3 4 5 Tognini, Giacomo (2021-10-09). "The World's Newest Call Center Billionaire". Forbes. Retrieved 2026-08-21.
- 1 2 Gek, Tay Peck (2025-05-22). "The optimistic, crazy 'ang moh' who founded TDCX in his Singapore apartment". The Business Times. Retrieved 2026-08-21.
- 1 2 3 4 Bray, Chad (2021-10-01). "TDCX, second Singapore firm to list in US, raises US$349 million in New York". South China Morning Post. Retrieved 2026-08-21.
- ↑ Lun, Tan Nai (2021-09-30). "TDCX to debut on NYSE in IPO that raises US$349m". The Business Times. Retrieved 2026-08-21.
- 1 2 Burgos, Jonathan. "Founder Of Singapore BPO Firm TDCX Looks To Ramp Up After Taking It Private". Forbes. Retrieved 2026-08-21.
- ↑ Staff, TechNode Global (2025-04-07). "Singapore's TDCX acquires US's Open Access BPO to capitalize global demand". TNGlobal. Retrieved 2026-08-21.
- ↑ Tan, Aaron (2024-06-25). "TDCX and Supa team up on data labelling | Computer Weekly". ComputerWeekly.com. Retrieved 2026-08-25.
- ↑ "TDCX Group acquires SUPA to supercharge AI-enablement platform Chemin". TDCX. Retrieved 2026-08-25.
- ↑ Shiao, Vivien (2021-09-09). "Singapore tech firm TDCX files for US IPO; Fragrance joins SGX delistings". The Straits Times. ISSN 0585-3923. Retrieved 2026-08-21.
- ↑ Lim, Nicole (2023-03-31). "TDCX enters Vietnam market with launch of campus in Ho Chi Minh". The Edge Singapore. Retrieved 2026-08-21.